Responsibilities
* Work together with your store team to "wow" our customers at every turn.
* Deputise for the Store Manager across all Store operations.
* Assist in the management of the store including sales targets and team motivation.
* Support and train the team to succeed and deliver the "Tapi difference".
* Support the Store Manager to induct new Tapi colleagues.
* Drive sales to meet and exceed your personal sales targets.
* Deliver outstanding service to all customers - surpassing their expectations.
* Assist the Store Manager in the excellent appearance of the store and actively support promotional changes.
* Handle customer complaints in difficult situations.
* Ensure we always exceed customers' expectations to encourage recommendations and repeat business.
* Always looking for ways to continuously improve for customers, colleagues and the wider Tapi business.
* Regularly use Tapi technology to input customer order details accurately and to a high standard.
* Comply with all Health, Safety and Security requirements set out by Tapi.
* People are your bag - you get them, you understand them and importantly, you can sell to them! You'll be confident in your ability and see 100% of target as the minimum - not job done! And you're always on the lookout for ways to improve things for customer and colleagues.
* You're naturally self‑motivated, enthusiastic and lead by example. You have natural charm and energy with the ability to motivate and inspire the team you work with to be at their best.
* You're in that little sweet spot of being sales driven AND customer focused. And you're passionate about what you do which is demonstrated in every interaction. You understand the value of a consultative sales approach and can create strong rapport and trust from the get‑go to make our customers feel relaxed and reassured.
* Good judgement is key - you don't shy away from difficult conversations and manage them with Tapi charm, dealing with challenges but ensuring the best outcome.
* You will be a brand ambassador and ooze the "Tapi difference".
* You're "Tech Savvy" and know how to use Store systems to your advantage - and if you don't, you find out!
* You're flexible and do what is best for the store, scheduling work effectively so no customer is left behind.
About Tapi
Tapi Carpets & Floors is a flooring retailer with a difference, here to bring a breath of fresh air into the world of carpet and flooring shopping. Founded in 2015 by flooring specialists passionate about changing the experience, we have grown to become the largest flooring retailer in Britain, adding the Carpetright brand and many more stores in 2024. With 5‑star service and a family‑valued culture, our team works together whether in the office, at a showroom or on the road.
Tapi Carpets & Floors is an Equal Opportunities Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications.
The Big Package
* Colleague discount
* Salary sacrifice pension
* Perks platform (cheap cinema tickets, cashback and discounts on well‑known brands)
* Employee Assistance Programme
* A day off for your birthday
* Cycle to work scheme
* Enhanced family leave
* Life Assurance
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