Overview
Do you want to work for a company that truly delivers? Planning your route to success?
We are looking for someone who can lead a team to ensure that the delivery department is trading efficiently, safely, within legal constraints and offers the highest customer service standards. An experienced manager who is dedicated to keeping customers happy, takes pride in their work and has a proven track record of motivating, developing and challenging their team to improve the delivery operation.
Responsibilities
* Leading your team to ensure that the branch is trading efficiently, safely, within legal constraints and offering the highest customer service standards.
* Managing delivery costs and customer charges to achieve agreed targets.
* Identifying opportunities to improve efficiency and setting challenging targets to minimise payroll cost.
* Understanding the local market in order to offer the best service in your area ensuring fantastic customer service and satisfaction.
* Managing your team effectively to cover all customer service requirements and engaging with customers, using feedback to improve service and satisfaction.
* Working with the regional team, assisting the business to identify opportunities while developing or improving ways of working.
Qualifications
* Previous experience and knowledge of deliveries/transport are essential.
* Management CPC.
* Experience of managing a warehouse operation.
* Engaging with customers and building and maintaining strong relationships.
* Developing new ideas and challenging a team to improve the delivery service.
* Identifying talent and encouraging development in a team.
* Motivating a team to build a strong customer service culture.
* Communicating openly and being able to influence key stakeholders.
* Planning and organising effectively.
* A “Hands on approach” is beneficial.
Disability Statement
We’re proud that Booker is a Disability Confident Committed employer and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact recruitment@bookergroup.com
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