This is a rare opportunity to lead the event sales for two of London’s most exciting cultural destinations at a transformational moment in their history. As London Museum prepares to open its landmark new home this November, the Head of Commercial Event Sales will play a pivotal leadership role in shaping the future of hospitality, events, and client experience across both London Museum and London Museum Docklands.
What You’ll Be Doing
Commercial Leadership & Building the Function
- Lead the commercial event sales function across London Museum and London Museum Docklands, shaping standards, ways of working and commercial performance at a pivotal stage of growth.
- Drive ambitious revenue and profitability targets through strong sales leadership, strategic upselling, yield management and commercially creative event solutions.
- Build and maintain trusted relationships with key clients, partners, suppliers and stakeholders, helping establish long‑term growth and repeat business.
- Work closely with the Venue Sales Director and wider museum teams to shape strategy, identify opportunities and position the museums as market‑leading event destinations.
Leading Relationships, Standards & Exceptional Delivery
- Provide senior oversight of event planning and delivery, ensuring exceptional guest experiences from enquiry through to flawless execution.
- Lead key client engagement activity including site visits, tastings, showcases, networking events and hospitality experiences to strengthen market presence and conversion.
- Work closely with operational teams, suppliers and museum stakeholders to establish exceptional service standards and seamless collaboration across departments.
- Act as a senior point of contact for key and high‑profile enquiries, delivering a highly professional and consultative client experience.
Leadership & Team Development
- Inspire, coach and develop a high‑performing events sales team, creating a culture of accountability, ambition and excellence.
- Provide clear direction, support and hands‑on leadership to enable both individual and team success.
- Lead recruitment, onboarding and development of the growing team in partnership with People and senior leadership.
- Foster a culture of innovation, collaboration and continuous improvement across the commercial operation.
Commercial Performance & Governance
- Maintain strong oversight of CRM systems, pipeline management, reporting and commercial forecasting to support strategic decision‑making.
- Ensure contracts, event documentation and operational communication are consistently accurate and professionally managed.
- Maintain strong market awareness, identifying trends, competitor activity and new commercial opportunities.
- Ensure full compliance with company procedures, financial controls and data protection requirements.
What We’re Looking For
- A proven leader within events, hospitality, catering, or venue sales.
- Commercially astute with a strong understanding of revenue generation and client strategy.
- A confident relationship‑builder with excellent communication and influencing skills.
- Passionate about delivering outstanding guest experiences and operational excellence.
- Energised by leading teams in a dynamic, creative, fast‑paced environment.
- Excited by the opportunity to shape and grow the commercial success of a landmark London venue opening.
What do you get in return?
- Company Sick Pay
- Life Insurance (2 x annual salary)
- 50% discount in our restaurant and 25% off at our cafes
- Holidays increasing with length of service
- Loyalty bonuses in line with the length of service.
- One paid day off each year to get involved in any community or charity volunteering activity of your choice as we believe in the power of giving back
- Retail, Grocery and Gym Discounts
- Cycle to Work Scheme
- Refer your friend scheme
- Learning and Development Portal and further education with apprenticeship programs
- G&F Support Scheme
- Hospitality Action - Access to a confidential Employee Assistance Programme (EAP)
Green & Fortune is committed to fostering a diverse, equitable, and inclusive workplace. We encourage applications from individuals of all backgrounds and fully support candidates with disabilities throughout the recruitment process. If you require any adjustments, please contact our People team at people@greenandfortune.co.uk.
