We are seeking a skilled and motivated PHP Support Engineer to join our dynamic team. In this role, you will manage support tickets, perform root cause analysis, and assist clients with technical guidance and education. This role is ideal for someone who is looking to further develop their career as a support engineer, and grow alongside a supportive team environment.
We are a leading iPaaS provider, dedicated to simplifying integration for the fast-growing retail industry. Our mission is to empower eCommerce businesses with seamless data integration, enabling them to deliver exceptional customer experiences and make data-driven decisions for exponential growth. Having successfully supported over 400 brands, we take pride in our cutting edge solutions that drive business success.
Ensure compliance with contractual Service Level Agreements for supported clients.
Support software deployments and updates as required.
Manage and prioritise customer support tickets through Zendesk.
Effectively communicate with customers via Slack, Live Chat, or other channels to understand and resolve their technical support needs.
Promote the use of documentation and knowledge base articles to empower customers and improve self-service support.
Participate in product testing against specifications when handling client change requests.
Contribute to continuous improvement projects and defect resolution efforts.
1-2 years proven experience in providing 3rd line support, demonstrating an understanding of technical challenges.
~ Proficiency in utilising relevant tools and technologies to execute support and migration tasks.
~ Experience with PHP, JavaScript, or similar, including the ability to write scripts for data manipulation (e.g., Understanding of JSON, XML, and CSV, including the advantages and disadvantages of each.
~ Good understanding of internet and data security principles.
~ Awareness of DevOps principles and Linux command line tools
A competitive salary & career progression at a leading eCommerce iPaaS company
~ The very latest Apple tech and everything you'll need to get going
~ Remote working with the option to work in any of our offices
~25 days holiday for a healthy work-life balance
~ Your birthday off
~ A pension scheme
~ Access to a wide range of perks and discounts on Perkbox
~ A range of health benefits and mental health coverage.
Apply now and join us in delivering exceptional support and solutions to our valued clients.
Our policy is to employ the best-qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.