About the role
The Group Head of Operations will support Racecourse Teams in creating and maintaining a continuous improvement and proactive customer centric culture within The Jockey Club (“TJC”) Group. Acting as the Technical Lead across a number of key partnerships you will blend operational excellence, strong supplier and contract management with commercial acumen, customer centricity and collaborative working. Assisting the Group to profitably deliver exceptional experiences to internal and external clients and developing growth strategies, monitor industry trends, and ensure we build a sustainable business and an impeccable reputation as a leading sporting & events destination.
About The Jockey Club
The Jockey Club stages thrilling sporting occasions and live events nationwide including The Grand National, The Cheltenham Festival & The Derby. Owning & operating 15 courses, millions of people every year enjoy the special experiences we offer through racing, music, food and entertainment on racedays and beyond.
As the largest commercial group in British racing, we are guided by our mission to act for the long term good of the sport. Every penny we make goes back into racing to promote excellence within Britain’s second biggest spectator sport. Our people are what makes this possible
At The Jockey Club people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.
The Group Head of Operations will
* Lead the delivery of exceptional event experiences through a joined-up, cross-departmental approach.
* Champion compliance with TJC event delivery standards, ensuring consistency and excellence across all sites.
* Continuously refine and enhance operational policies, procedures, and best practices.
* Drive post-event evaluation processes to capture insights and embed learnings for future success.
* Use data and market intelligence to identify opportunities that add value and improve service delivery.
* Create and maintain a group-wide training matrix, ensuring all key event roles are skilled and prepared.
* Oversee Duty Manager and License Holder responsibilities, supporting ongoing professional development.
* Manage and optimise the central event delivery system to streamline planning and execution.
* Develop and monitor operational KPIs that demonstrate measurable performance improvements.
* Foster a culture of accountability, collaboration, and continuous improvement in event delivery.
About you
* Proven track record in large-scale event operations and complex, multi-site delivery.
* Skilled in translating data and insight into measurable business improvements.
* Experienced in designing and embedding compliant, strategic, and efficient service frameworks.
* Strong financial and commercial management capability with a focus on value creation.
* Demonstrated success leading and motivating diverse, high-performing teams.
* Expert in contract management across live events, entertainment, and technical production.
* Adept at project management — delivering high-quality outcomes against challenging objectives.
* Experience in process mapping, performance tracking, and continuous service improvement.
* Collaborative operator, effective at influencing senior stakeholders and driving cross-functional delivery.
* Strategic thinker with the foresight to assess risks, anticipate change, and align with future organisational goals.
What we offer in return
* All colleagues can go along to any of our race day or music events free of charge – along with 3 friends or family with our TeamPass Ticket scheme.
* An award-winning pension scheme provider with a generous employer contribution
* A healthcare cash back plan enabling you to claim money back on health & wellbeing services.
* 25 days annual leave
* Access to a suite of Learning & Development training resources from renowned providers
* A whole host of other benefits including free eyecare vouchers, a ride to work cycle scheme & discounts across varying retailers & services.
If you think you have everything we’re looking for and more, then we’d love to hear from you. Don’t hang around, our closing date for this vacancy is 5th November but we reserve the right to bring this forward if we have many applications.
This role may be subject to a criminal record check, standard or enhanced DBS check or BHA Suitability Check. By applying you confirm that you are happy for these checks to be carried out.
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