Clinical & Business System Support Officer
Come on an adventure and join the Clinical & Business Team to support our critical applications and help our Clinical colleagues.
The C&B Team currently support over 40 different applications from PAS and Maxims to Dragon and Smartcards.We are looking for someone to come and join our great team to help with the system support on the Clinical applications.
Many of our current systems will be replaced by eCare and this role will be supporting this journey and evolving along the way.
Do you have a good general understanding of technology?
Great customer care and communication skills?
Experienced in using NHS Clinical applications?
Enjoy learning and problem solving?
You would be well supported and trained in the role as you learn the system maintenance on the various applications. If you like learning new things - this is an ideal post. We are a great team to work in and believe in the Trust values and supporting one another along the way.
This is a great opportunity to gain more in-depth experience on our applications and Cornwall IT Services.
Main duties of the job
The Clinical & Business Team provide 2nd line Application support and dealt with 53000 support calls over the last year. You will be part of the team to support the Users on the applications, deal with any errors, liaise with third party suppliers and configuring the software as necessary. We have a strong role to protect the data and follow GDPR guidelines ensuring correct access levels are given to Users.
You will have strong communication skills and be able to work on your own calling on support as required.
About us
The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with
visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million.
We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.
The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles.
Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.
Royal Cornwall Hospitals NHS Trust is a research active organisation.
It's established South West Clinical School in Cornwall exists to promote clinical academic career opportunities for nurses, midwives and allied health professionals interested in research and evidence-based activities. Read their research paper to find out more.
Website: https://www.plymouth.ac.uk/research/clinical-schools/royal-cornwall-hospitals-nhs-trust-clinical-school
https://doi.org/10.1177/17449871231209037
Job responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
Identity Checks
Professional registration and qualification checks
Employment history and reference checks
Occupational Health clearance
Satisfactory Disclosure and Barring Service check
Right to work in the UK
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
We reserve the right to close this advert early.
We may be able to offer flexible working. Please discuss at interview.
Person Specification
Qualifications
* Diploma or equivalent NVQ qualification in IT/Business Admin
* Clinical or Business system training
Experience
* Previous experience of working in an IT software support role
* Experience of working within clinical or business software and appreciation of the system administration
* System administration experience within software
* Extensive knowledge of the NHS Health community environment
* Good understanding of applications used in NHS
* Proven knowledge of patient care routes or HR routes
Skills
* Excellent interpersonal skills
* Ability to prioritise and coordinate work to deadlines
* Excellent communication and customer care skills
* Excellent problem solving/trouble shooting skills
* NHS Experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr