Join to apply for the Train Manager role at Merseyrail
Join to apply for the Train Manager role at Merseyrail
Application Deadline: 15 June 2025
Department: Train Managers
Location: All Depots - Birkenhead Central TCD, Kirkdale TCD, Southport TCD
Compensation: £25,620 / year
Description
Train Manager – Join Our Dedicated Traincrew Team
Locations: Birkenhead Central TCD, Kirkdale TCD, Southport TCD
Training Salary: £25,620 (rising to £33,260 upon completion of training – approx. 12 weeks)
Hours: 35 per week, working across early (from 05:00), late (up to 18:00+), and weekend shifts
Contract: Permanent – must be able to attend shifts without reliance on public transport
At Merseyrail, we pride ourselves on delivering reliable, safe, and customer-focused rail services. As a Train Manager, you’ll play a vital role in the day-to-day operation of our network—ensuring every journey is safe, efficient, and welcoming.
You’ll be the friendly and authoritative presence onboard, helping passengers, resolving issues, and keeping everything running smoothly. With strong teamwork, a proactive attitude, and a genuine focus on customer experience, you’ll help shape the quality of travel our passengers expect and deserve.
Want to learn more? Then please watch our Train Manager video below to get an insight into the job, the challengers you may face, and what makes this role so rewording. It's a great place to start before applying.
Please note our video can only be viewed via our Merseyrail careers page and is apart of our application question.
Key Responsibilities
* Being the public face for Merseyrail you will greet and assist our passengers whilst creating a welcoming atmosphere on board our train’s.
* Remain visible throughout our trains checking passenger tickets and travel cards, providing guidance and support where needed.
* Communicate with individuals and small groups providing information on routes, schedules and connections.
* Make clear announcements over the onboard Passenger Announcement system, providing updates on delays or disruptions.
* Ensure our passengers board and alight the train safely.
* Confidently and calmly handle unexpected delays, issues or emergencies and have the ability to deescalate conflicts in a professional manner.
* Ensure the train environment is comfortable by reporting any defects identified on board.
* Coordinate with Train Drivers and Operation teams keeping the train running to schedule, monitor signals and remain in touch with our Control Team.
Experience, Knowledge, And Skills
* Exceptional communication skills. You’ll be personable, courteous, empathetic, patient and able to demonstrate outstanding customer service.
* You will have the ability to handle and defuse conflicts, offering effective conflict resolution strategies.
* Self-disciplined, with the ability to work independently using your own initiative.
* Able to work to and enforce strict industry standard rules and regulations.
* Punctual with excellent time management skills, ensuring your train departs as scheduled.
* Resilient and adaptable with the ability to face multiple different challenges and prioritise them depending on risk.
* Good problem-solving skills.
* Excellent concentration skills, remaining focused on repetitive tasks whilst managing distractions.
* Situational awareness with the ability to anticipate and react appropriately to hazards or potential problems.
Recruitment Process
Due to the high volume of applications expected, please note the following:
* We will not be able to provide updates during the initial 4-week application window.
* All applications will be thoroughly reviewed, and only those who meet the required criteria will be invited to the next stage.
If Shortlisted
1 You’ll be invited to complete a 45-minute online Customer Service Situational Judgment Test
2 If successful, you’ll be invited to attend an in-person recruitment day
* This will include a competency-based interview and practical assessments
3 Those who pass will move on to psychometric testing
4 Final stage: Conditional job offer (subject to medical clearance and training course availability)
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Transportation/Trucking/Railroad
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