About TELU
TELU is a growing telemarketing company, supporting B2B and B2C operations through secure IT infrastructure, advanced VoIP platforms, and data-driven campaign solutions. We are committed to excellence in compliance, innovation, and client delivery, and we are seeking a talented Microsoft 365 & IT Systems Administrator to strengthen our IT operations.
About the Role
The Microsoft 365 & IT Systems Administrator will play a key role in managing TELU's IT environment, ensuring robust compliance, security, and operational performance across our Harrogate and Leeds offices. We are looking for someone to innovate the business, building from a management position into a future director role.
This is a hands-on role covering Microsoft 365 administration, PCI DSS compliance submissions, VoIP platform support (8x8, Avaya, Connex), hardware and Windows 11 upgrades, network/firewall management, and data/database operations.
You will also support AI-driven campaigns, optimize reporting and analysis for management and clients, and work closely with business stakeholders. Regular travel between our Harrogate and Leeds offices is required.
Key Responsibilities
* Administer, configure, and secure Microsoft 365 services.
* Lead PCI DSS SAQ-D v4 submissions and maintain compliance documentation.
* Manage VoIP platforms (8x8, Avaya, Connex) and support campaign operations.
* Administer firewalls, VPNs, switches, and routers.
* Oversee Windows 11 upgrades and hardware lifecycle management.
* Manage organizational data and deliver compliance and client-facing reports.
What We're Looking For
* Strong Microsoft 365 administration experience.
* Knowledge of PCI DSS SAQ-D v4 compliance requirements.
* Hands-on VoIP platform administration experience.
* Network/firewall and OS upgrade expertise.
* Advanced Excel and database management skills.
* Ability to travel regularly between Harrogate & Leeds offices.
* Excellent client-facing and problem-solving skills.
* ISO Experience
* Data Analysis Experience
* Firewall Experience
Desirable Skills
* PowerShell scripting for automation.
* Familiarity with SIEM/security tools.
* Vendor and contract management experience.
Job Type: Full-time
Pay: £35,000.00-£40,000.00 per year
Benefits:
* Casual dress
* Company pension
* Free parking
* On-site parking
* Transport links
Work Location: In person