Role:D365 Solution ArchitectDuration: 6 MonthsLocation: Newcastle, UKMode: Hybrid (2-3 days in a week)
Are you the right candidate for this opportunity Make sure to read the full description below.
Job Description:
The Role
You will play a pivotal role in shaping and delivering enterprise-grade Dynamics 365 Customer Service solutions for large, complex organisations. The role focuses on end-to-end solution architecture, hands-on proof-of-concept development, and close collaboration with business and technical stakeholders to translate requirements into scalable, secure, and compliant solutions using the Microsoft Power Platform and Dynamics 365 ecosystem.
Your responsibilities:
* Lead solution architecture and design for Dynamics 365 Customer Servicecentric engagements
* Own end-to-end solution definitions include functional, technical, integration, and data architecture
* Engage directly with customer stakeholders to understand business processes, challenges, and outcomes
* Design and build hands-on Proof of Concepts (POCs) to validate solution approaches and demonstrate value
* Define application landscape including Dynamics 365, Power Platform
* Ensure solutions align with non-functional requirements such as security, scalability, performance, and compliance
* Provide architectural governance, design assurance, and technical leadership during delivery
* Guide and mentor functional consultants and developers across the delivery lifecycle
* Support activities including solution walkthroughs, estimates, and technical responses
Your Profile
Essential skills/knowledge/experience:
* 10+ year experience architecting/designing Dynamics 365 Customer Service solutions in enterprise environments
* Strong hands-on experience with Dynamics 365 Customer Service, Omnichannel, and case management
* Proven ability to design and build POCs, demos, and reference implementations
* Deep understanding xxuwjjq of Power Platform (Power Apps, Power Automate, Dataverse, Power Pages)
* Experience designing integrations
* Strong customer-facing skills with the ability to communicate complex solutions clearly
* Experience working in regulated or large-scale environments with strong governance needs
* Ability to balance out-of-the-box capabilities with configuration and customisation
Desirableskills/knowledge/experience:
* Experience with Copilot, AI-enabled customer service, or knowledge management solutions
* Exposure to public sector or highly regulated industry programmes