Job Overview
Cayman Auto Services, the UK's Leading convertible roof repairs specialist. From soft top repairs to non-operational roof systems, we find the best solutions for cabriolet owners of all makes and models. We are looking for a professional, skilled and friendly Admin Assistant to join our growing Redhill Team
This position requires excellent organisational skills, a strong ability to manage multiple tasks, high levels of customer service. The Administrative Assistant will be responsible for ensuring that the office runs smoothly and efficiently.
Duties
* Responsible for receiving a high level of incoming calls and manning reception desk, ensuring each call dealt with correctly with high level of customer service.
* Present our services and skills over the phone to secure bookings.
* Present a high level of customer service.
* Meet and greet customers into reception, confirming booking details and relaying information to the workshop.
* Responding to customer enquiries via email, social media, telephone and face to face.
* Diary management using internal booking system.
* Communicate repair required to customers vehicles clearly, selling the job and answering any doubts they may have – helping them to make a decision.
* Key liaison between Customer/Workshop/Office.
* Have good control and knowledge over vehicle repair and collection, with good communication between teams for ultimate efficiency and turnaround of vehicles.
* Updating database with customer information accurately.
* Generating Invoices and taking payments.
* Liaising with customers, workshop and external subcontractors.
* Assist Office Manager with Health & Safety responsibilities
* Help train new entrants into the office team
* Assisting the Office Manager with any duties asked to perform within the team.
* Take control of the team & duties when Office Manager is absent
* The role is not limited to the tasks above.
Skills
* Strong customer service skills with attention to detail.
* Excellent typing skills with a focus on accuracy, spelling and grammar.
* Strong organisational abilities to manage multiple tasks effectively.
* Works well under pressure.
* Exceptional phone etiquette and communication skills, both written and verbal.
* Ability to work independently as well as part of a team in a fast-paced environment.
* Enjoy working a part of a friendly team.
* Keen to learn new skills.
* "Can Do" attitude.
If you are an enthusiastic individual with a passion for administrative work and possess the required skills, we encourage you to apply for this exciting opportunity as an Administrative Assistant.
Job Type: Full-time
Pay: From £22,000.00 per year
Benefits:
* Company pension
* On-site parking
Work Location: In person