The Shift Lead is responsible for the effective day-to-day running of the store on shift, leading colleagues to deliver strong operational performance, high standards and a positive member experience. The role focuses on execution, shift leadership and supporting delivery of store plans.
Leadership & People
* Lead colleagues on shift, setting clear expectations and role modelling Company Shop Group behaviours
* Coach and support colleagues in the moment to deliver required standards and performance
* Support absence management and people processes in line with Company procedures
* Escalate people or performance issues appropriately to the Assistant Store Manager or Store Manager
Operational Delivery
* Take responsibility for store performance during allocated shifts, including opening and closing the store
* Ensure the store is fully prepared for trade and operates efficiently throughout the day
* Deliver daily retail activities including replenishment, deliveries, waste, markdowns, cash office, hygiene and housekeeping
* Maintain high operational standards across all areas of the store
Member Experience
* Deliver a consistently high level of customer service to all members
* Resolve member queries and issues effectively, escalating where required
Compliance & Safety
* Ensure Company Shop Group policies, food safety and health & safety standards are followed on shift
* Promote safe working practices and encourage reporting of near misses, observations and accidents
Collaboration
* Work collaboratively with other Shift Leads to ensure full shift and operational coverage
* Support the Assistant Store Manager and Store Manager with the delivery of store objectives
Requirements
* Sound knowledge of day-to-day retail operations and the ability to maintain high store standards during trading and non-trading hours
* An understanding of key commercial KPIs, with the ability to support delivery of performance targets on shift
* Demonstrated ability to lead and motivate colleagues in a fast-paced retail environment
* Clear and confident communicator, able to coach colleagues and provide constructive feedback in the moment
* Good commercial awareness, with the ability to identify issues and improvement opportunities and elevate appropriately
* Strong member focus, committed to delivering a positive and consistent member experience
* Well organised and adaptable, able to prioritise effectively and respond to changing operational demands
* Previous experience in a supervisory or team leader role within a retail environment
* Experience of opening and closing a store and overseeing daily operational activities
* Experience of handling cash, processing refunds and working in line with company policies and procedures
* Food Safety Level 1 qualification, or willingness to obtain as part of the role
Location
Company Shop, 1-2 Pattinson Rd, Washington NE38 8QA
Annual Salary
£28,500 pro rata
Shifts/Hours
20 hours per week, over Monday to Sunday, 6:00 am and 11:00 pm (A degree of flexibility is required)
Benefits
* Free membership to Company Shop for you and 10 nominees
* Annual flu injections, high street & leisure vouchers, and on‑site parking
* Free tea & coffee, and free fruit Friday
* Employee Assistance Programme – Grocery Aid
* Eligibility for Costco membership, Cycle 2 Work, and UK fuel card discounts
* Contributory pension scheme with death in service benefit
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