Description:
📍 Job Opportunity: Customer Service Centre Administrator – Basingstoke (RG24 8PD)
đź’° Pay Rate: ÂŁ14.50 per hour
🕒 Hours: 37 hours per week, 9am–5pm
đź“… Schedule: Monday to Sunday on a rotating rota
đź“Ť Location: Basingstoke, RG24 8PD
đź“… Start Date: ASAP
About the Role
We are looking for an organised and proactive Customer Service Centre (CSC) Administrator to join our team in Basingstoke. In this vital role, you’ll be the central point of support for our field operatives and a key contact for customers, ensuring day-to-day operations run smoothly and efficiently. This is a great opportunity to be part of a team that values excellent service, strong communication, and attention to detail.
Key Responsibilities
1.
Support field operatives to maximise efficiency and performance
2.
Be the first point of contact for incoming calls and customer queries
3.
Resolve queries quickly while updating systems and documentation
4.
Maintain accurate records and assist in report generation
5.
Monitor and update repair and service jobs in line with operating systems and procedures
6.
Ensure data accuracy, including serial numbers and system codes
7.
Promote a positive, collaborative site environment focused on continuous improvement
What We’re Looking For
8.
Strong focus on customer service
9.
Attention to detail and high accuracy
10.
Confident using Microsoft Word and Excel
11.
Clear and effective communicator
12.
Strong organisational skills and the ability to multitask
13.
Team player with experience in general admin (filing, data entry, reporting)
14.
SHARE BY: FACEBOOK TWITTER LINKEDIN EMAIL