Major Incident Manager page is loaded## Major Incident Managerremote type: Oparte na pakiecie Officelocations: Newtownabbeytime type: Zatrudnienie w pełnym wymiarze godzinposted on: Opublikowano dzisiajjob requisition id: 10109271Major Incident Manager Office based – Belfast Be at the heart of real time action. Come and join the team. We’ve just launched our brand new Tech Ops Command Centre in Belfast at our Hillview House office, and we’re growing a high impact team of Major Incident Managers who thrive in fast paced, high visibility environments. This isn’t a role you can do from the sidelines, being on-site means you’re fully immersed in live service activity, surrounded by the people and insight you need to make rapid, informed decisions that protect critical services. Customer first, always Fearless innovation Achieve together Everyone is valued You’ll join a newly forming, collaborative team where you’ll play a vital role in shaping how our Command Centre operates and evolves. Eligibility to undergo SC Clearance**Job title:**Major Incident Manager**Job Description:****What you’ll be doing*** You’ll be the driving force behind the end‐to‐end management of our highest‐priority incidents. That includes:* Taking full ownership of major incidents from start to finish* Determining severity, verifying priority, and reallocating where needed* Ensuring timely progression through to recovery and resolution* Acting as the central communication point across Service Delivery, technical teams, and leadership* Facilitating incident bridges and conference calls* Keeping stakeholders informed with clear, accurate, real-time updates* Supporting continual improvement and contributing to enhancements across the Major Incident Management process**What we’re looking for****Essential*** Experience managing high‐priority incidents within a multi‐client or shared service environment* Understanding of ITIL principles**And ideally, you’ll also bring*** Knowledge of Remedy, ServiceNow, or similar incident management tooling* Ability to work as part of shift rota (start times vary between 7:30am and 11am)* Be part of an Out Of Hours on-call rota**How this role aligns to our Values****Customer First Always** – You will prioritise service recovery and clear communication to minimise impact and maintain trust with customers and stakeholders.**Fearless Innovation** – You will contribute ideas and improvements that strengthen incident management processes and ways of working.**Achieve Together** – You will work closely with service lines, technical teams, and peers to resolve incidents quickly and effectively.**Everyone is Valued** – You will foster an inclusive, respectful environment where collaboration and different perspectives are encouraged, even under pressure.**Join Capita – Where Innovation Meets Opportunity**Capita is a dynamic leader in consulting and digital services, helping some of the UK’s most recognised organisations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference. Our work spans diverse sectors—government, healthcare, education, and finance—offering you the chance to contribute to projects that impact millions of lives. At Capita, you’ll be part of a collaborative, forward-thinking team that values creativity, growth, and inclusion.We’re committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you’re ready to make an impact and grow your career, Capita is the place for you. **Check out our website*** Belfast Office – onsite parking* **Competitive salary*** **23 days’ holiday**, rising to 27 (pro rata) – plus the option to buy more after qualifying period* **Paid volunteering day** with a charity of your choice* Generous **family leave policies** – including 15 weeks’ fully paid maternity, adoption, and shared parental leave* **Cycle2Work scheme**, pension, life assurance, and more Customer first, always Fearless innovation Achieve together Everyone is valued**What we hope you’ll do next:**Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.We are committed to building a workforce that reflects the diversity of the communities we serve. As part of our strategic goals, we are focused on accelerating gender and ethnic representation in leadership roles. We warmly encourage applications from women and individuals from Black, Asian, and other ethnic minority backgrounds.We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you. **For more information about equal opportunities and process adjustments, please visit the Capita Careers website.****Location:**Newtownabbey,Zjednoczone Królestwo**Time Type:**Zatrudnienie w pełnym wymiarze godzin**Contract Type:**Stały**Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.**
#J-18808-Ljbffr