Overview
Account Coordinator. Join Our Team as an Account Coordinator! Our client is looking for a motivated individual to join their thriving team in Newport! If you have a passion for Customer service and Administration, this could be the perfect opportunity for you.
Location: Newport
Salary £26,500 pa
Contract Type: Full-Time | Permanent
Department: Contracts team
Hours: Monday to Thursday 8.30am-5pm & Friday (phone number removed)pm
Mission:
We're looking for a detail-oriented and proactive Contract Coordinator to join our dynamic team. In this role, you'll be responsible for dealing with new and existing customers/clients, and dealing with their order from start to finish! Coordinating the delivery of contracts from inception, ensuring production activity aligns with forecasting requirements and meets the highest Environmental, Health and Safety standards.
Key Relationships
You'll collaborate closely with:
* Contracts Manager & Coordinator
* Customers & Clients
* Site Managers & Engineers
* External Buyers
* Production, Transport, Credit Control, Quality & Complaints Teams
Your Responsibilities
* Customer Liaison & Contract Setup
* Establish contract requirements with the Contracts Manager
* Dealing with inbound calls to the depot from new or existing clients
* Understanding their requirements and needs, providing quotations and delivery estimates
* Build strong relationships with sites and customers
* Gather and document forecasts and delivery expectations
* Handle queries via phone and email, Providing advice on products and quotations
* Production Coordination
* Manage customer schedules and ensure timely input into scheduling systems
* Monitor delivery schedules and liaise with production to meet commitments
* Complaint Resolution
* Proactively identify and prevent potential complaints
* Log and respond to complaints using CRM
* Analyse trends and escalate recurring issues
* Sales Support
* Spot upselling opportunities and generate leads for the sales team
* Coordinate additional product scheduling
* Contract Administration
* Maintain accurate databases and records
* Generate credit notes and manage documentation
Technical Competencies
* Microsoft Excel, Word, PowerPoint, Outlook
* CRM systems
* SAP
* Success Factors
What We're Looking For
* Strong communication and relationship-building skills
* Someone with a background in Account Management, Customer Service, Sales, Sales Administration etc
* Organised and detail-focused with a proactive mindset
* Comfortable working across teams and managing multiple priorities
* Experience within the manufacturing sector or similar a strong advantage
Apply now to join a forward-thinking organisation where your efforts will be recognised and rewarded.
Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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