Better places, thriving communities.
Job objectives and responsibilities
Reception is the central point for internal and external communication and provides support for the Administration and Management team, whilst ensuring excellent standards of customer care is maintained at all times
Main duties
1. To open and close Reception Monday-Friday 08.00-17.00 hrs
2. Respond to telephone calls in a professional, friendly, and effective manner
3. Welcome visitors to Festival Place Management Suite and ensure that they are looked after and dealt with promptly
4. Issue visitor passes/guide them to sign in digitally providing health and safety advice as required
5. Carry out administration functions for the Operations team as required i.e., fire audit, waste sheet etc.
6. To monitor and respond appropriately to communications via the Festival Place email address
7. Support the Compliance Manager with the Clients and Mitie's online Health and Safety systems including permits to work and incident reports
8. Type up Fire Audits from the Operational Managers to be distributed to the retailers
9. Provide a weekly Fire Audit update to the Support Services Manager
10. Provide a weekly Complaints list, and any action taken, to the Support Services Manager
11. To be an active Fire Warden for Front of House
12. To record daily Waste Sheets ensuring correct data is added to spreadsheets
13. To be responsible for the administration of pallet collections
14. Accept and sign for parcel deliveries and ensure relevant departments receive the deliveries
15. Manage the booking of meeting rooms ensuring that refreshments are provided as required and ensure Managers kitchen is tidy and clean always.
16. Ensure the meeting rooms are kept at a high standard, and well maintained
17. Review the Vantify Risk Manager software to ensure incidents reports are reported and permit to work issue are correct etc.
18. Sorting incoming mail and distributing accordingly
19. Assist the Support Services team as required by the Support Services Manager
20. Maintaining stock levels of office provisions e.g., milk, coffee etc.
Person Specification
· Educated to GCSE level or above
· Knowledge and ability to use IT systems including MS office
· Ability to influence and liaise with others
· Disciplined and professional attitude
· Ability to work within established procedures and contribute positively to any improvements
· Ability to listen and demonstrate creative thinking skills
· Understanding of the Health and Safety at Work Act
· Ability to multi-task, work well under pressure and use own initiative
· Team player
· Strong written and verbal communication and ability to flex style to meet needs to different business units
· Ability to work autonomously and make own decisions
· Flexible and adaptable approach to workload
· Building relationships
· Working closely with the rest of the operational team in the business and across the wider Mitie community
· Working closely with other support services when required
· Liaising with managers, senior management, and Directors
Brand Management
· Ensure that the office administration systems work effectively, and that any communication is of a quality and standard that is consistent with the Festival Place brand
· Ensure all activities are carried out in a professional, proactive, dynamic, smart, and approachable manner in accordance with Festival Place philosophy in delivering exceptional customer service
· Escalate issues with possible impact on Festival Place to appropriate departments both internal and external
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .