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IT Service Desk Analyst – Sheffield (Permanent)
Venn Group is currently recruiting for a proactive and customer-focused Service Desk Analyst to join our client’s team in Sheffield. This is a permanent, full-time, on-site position, working Monday to Friday.
Key Responsibilities:
* Provide first-line IT support to users, offering prompt diagnosis and resolution of technical issues via phone, email, and face-to-face.
* Act as the primary point of contact for all IT-related incidents and service requests .
* Troubleshoot and resolve a wide range of issues related to hardware, software, networks, printers, and mobile devices .
* Assist with user account management, including password resets, account unlocks, and system access permissions.
* Escalate complex issues to second-line support or relevant teams when necessary, ensuring timely resolution.
* Log and track all incidents using the service desk ticketing system, ensuring accurate documentation of issues and resolutions.
* Provide users with guidance and advice on best IT practices and troubleshooting tips.
* Participate in team projects and collaborate on improving the service desk processes.
Requirements:
* A confident and professional telephone manner.
* Strong interest in the IT sector with a desire to build and develop technical skills.
* Previous IT support experience is advantageous but not essential; training will be provided.
* Ability to work efficiently in a fast-paced environment while maintaining excellent customer service.
* Strong problem-solving skills and attention to detail.
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