C1 Strategy and Performance Team Leader - Social Security Scotland
Job Info
* Job Identification 3367
* Profession Operational Delivery
* Job Family Leadership and Management
* Locations Dundee, United Kingdom Glasgow, United Kingdom (Hybrid)
* Minimum Annual Salary 60,010
* Maximum Annual Salary 74,820
* Working Pattern Full Time
* Which requisition process does this apply to? Standard
* Number of Openings 1
* Apply Before 03/25/2026, 11:55 PM
This post is based in the Organisational Strategy and Performance team and is responsible for day to day management of strategic planning for Social Security Scotland including the co‑ordination of the business planning process, as well as the production of annual Business Plans and Corporate Plan which are essential to fulfil our governance framework.
Responsibilities
Responsible for the production of the organisational Business Plan and Corporate Plan documents, including liaising with colleagues across the organisation on priorities.
Provide support for business planning at divisional level, including line of sight to organisational priorities.
Co‑ordinate the delivery of the Annual Accounts and Report, including leading on the production of the Performance Report section.
Provide a strategic narrative on organisational performance, and facilitate the publication of the Performance Framework annual report.
Lead the co‑ordination of Social Security Scotland’s input and response to external scrutiny reviews including Scottish Commission on Social Security reviews and Audit Scotland performance reports, working closely with Social Security policy.
* Line management and day to day responsibility for a team of staff to deliver a credible, responsive and professional service
Success Profiles
We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. Find out more about the framework here.
Behaviours
* Seeing the Big Picture (Level 4)
You can find out more about Success Profiles Behaviours here.
Technical Skills
1. Connections and Communication
* Builds and uses relationships and networks to share insights, customer views, and learning about the issues affecting service and delivery effectiveness and impact.
* Ensures both self and teams apply best practice for diffusing hostility and managing conflict, and supports colleagues when incidents occurs.
* Recognises the complexities of organisational service delivery, and communicates key issues and messages in an open, simple, and accessible way to stakeholders.
2. Operational Leadership and Management
* Sets a compelling sense of direction and purpose for the team and builds costed, measurable plans to secure and maintain delivery excellence.
* Systematically manages risks which might impact on service delivery, using Risk Registers, Certificates of Assurance etc.
* Leads teams to ensure delivery is achieved within legal, regulatory and policy frameworks, and to promote a culture of compliance (where required).
3. Data and Insight
Sources and analyses a range of data and insights (e.g. user‑insights, socio‑economic data) to inform options and make decisions.
Leads the development of metrics and dashboards to assess performance and improvements to services and operational delivery.
Manages, supports and engages positively with inspections and audits - to gather data and evidence, and shape and act upon findings and recommendations.
You can find out more about the skills required, here: ODP Competency framework | SSS - Social Security Scotland.
How to Apply
Apply online, providing a CV and a Supporting Statement (of no more than 500 words) which provides evidence of how you meet the Success Profiles above.
Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.
Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.
Should a large number of applications be received, an initial sift may be conducted using the CV and personal statement on Behaviour‑ Seeing the Big Picture (Level 4). Candidates who pass the initial sift will have their applications fully assessed.
We aim to provide feedback on request. However, if we receive a large number of applications it may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment.
Expected Timeline (subject to change)
Sift – w/c 30 March 2026
Interview – w/c 27 April 2026
AboutUs
Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find more about us here.
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.
As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.
Working Pattern
Our standard hours are 35 hours per week and we offer a range of flexible working options, depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location, which will be either Glasgow or Dundee. If you have specific questions about the role you are applying for, please contact us.
Equality Statement
Social Security Scotland are committed to equality and inclusion, and we aim to recruit a diverse workforce that reflects the population of our nation.
Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at Recruitment@socialsecurity.gov.scot.
Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.
Further Information
This role is only available to existing permanent civil servants who have successfully completed their probation period within Social Security Scotland, or the broader Scottish Government.
Find out more about our organisation, what we offer staff members and how to apply on our Careers Website.
Read our Candidate Guide for further information on our recruitment and application processes.
The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade.
If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team via recruitment@socialsecurity.gov.scot.
Apply before 23:55 on 25 th March 2026
Contact Name - Helen Fogarty
Contact email – Helen.Fogarty@socialsecurity.gov.scot
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