* Competitive starting salary, followed by regular reviews and increases, as milestones are met.
* Fully paid training and qualifications
* Competitive holiday policy
* 6% employer pension scheme contribution
* Life Assurance (4 x salary)
* Single person healthcare
* Flex benefits scheme
* Discount scheme
* Sports and Social groups
Overview
Are you passionate about customer service? Our Contact Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.
Known within the business as Client Services Voice, the Call Centre is responsible for servicing our leading investment clients, and their customers. We are passionate about what we do and therefore looking for people who can provide excellent customer service, have a high level of attention to detail; but most of all, a passion for our business and provide the best customer experience possible.
About the role
You will be a key manager in our Client Services department where you will be accountable for the performance management, development, and motivation of the team. This will include the active management of all incoming calls and e-mails through the Client Contact Team.
The mandate of the role is to:
1. Motivate, coach and develop a team of Associates to meet and exceed business objectives.<...