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Location
Leeds Morley
Position Details
* Job Type: Permanent, Full Time
* Hours per week: 37.5
* Salary: £27,885.00 + On Target Earnings up to 7.5% of base salary
* Working Patterns: Flexible shifts between Monday to Sunday with a monthly or weekly rota
Benefits
* Discounted insurance products and health checks
* Employee wellness programs
* Employee discounts via Bravo Benefit
* Flexible hours and overtime opportunities
* 25 days holiday (pro-rata) plus bank holidays, with options to buy/sell days
* Monthly bonus for target achievement
* Pension scheme with Scottish Widows
About the Role
As a Bureau Manager within ASDA Travel Money, you will oversee a team at a busy bureau, ensuring excellent customer service in foreign exchange transactions and compliance with legal and regulatory standards. You'll lead, motivate, and mentor your team, focusing on delivering a high-quality customer experience and achieving operational targets.
Key Responsibilities
* Manage and develop the team of Travel Service Partners
* Ensure high levels of customer service and operational efficiency
* Review customer feedback and service levels for continuous improvement
* Process foreign exchange transactions accurately and efficiently
* Meet performance targets and ensure compliance with regulations
Candidate Requirements
* Proven leadership skills and experience managing teams
* Excellent communication and motivational skills
* Strong customer service orientation
* Drive to succeed and make a positive impact
Interview Process
1. Initial application review and screening call
2. Online interview with a numerical and accuracy test
3. Visit to the bureau and face-to-face meeting with the Area Manager
4. Job offer and onboarding, including reference checks
About Travelex
Founded in 1976, Travelex is a leading provider of foreign exchange with a global network and a reputation for trust and quality. Our mission is to simplify international money access for our customers.
Take the first step in your new career by clicking apply! We are an equal opportunity employer and value diversity.
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