Operations Manager Niche and DER
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Preston
Description
Exciting opportunity to develop your career as part of a supportive team. Hybrid role based in Preston.
You will play a key role in driving operational success, ensuring efficiency, compliance, and customer satisfaction. The ideal candidate is a strategic leader with a deep understanding of insurance operations, strong managerial skills, and a commitment to high-quality service.
Hours
Rota – 08:00 – 18:30, rolling 1/4 weekends (Saturday and Sunday, where Sunday work is required)
Key Responsibilities:
* Leadership: Lead, mentor, and develop operational staff, conduct performance evaluations, and foster a culture of continuous improvement.
* Service & Recruitment: Deliver KPIs related to telephony and claim activity, optimize performance, and manage recruitment strategies.
* Continual Improvement: Streamline processes, analyze data for inefficiencies, and collaborate with cross-functional teams to implement enhancements.
* Compliance: Ensure activities comply with regulations, conduct audits, and stay updated on industry changes.
* Customer Satisfaction: Address customer enquiries and complaints, develop initiatives to improve customer experience, and monitor satisfaction levels.
* Business Development: Contribute to strategic planning, identify market trends, and manage budgets to support growth.
Knowledge and Abilities:
* Motivate and inspire teams across remote and hybrid locations.
* Strong decision-making, conflict resolution, and problem-solving skills.
* Results-oriented with strategic thinking and continuous improvement focus.
* Excellent communication and stakeholder engagement skills.
* Ability to manage multiple priorities and deadlines.
* Proven success in insurance operations management, with knowledge of Niche and Property insurance.
Benefits
* Career development opportunities such as leadership training and professional funding.
* Environmental and social initiatives including charity funding and employee resource groups.
* Financial benefits like pension, discounts, life assurance, and cycle-to-work schemes.
* Mental and physical wellbeing support, flexible working options, and inclusive policies.
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