Customer Services Coordinator
£27,000
Elstree
Our client a leading distribution company operating in the fashion accessory and travel goods sector are seeking an experienced Customer Services Coordinator to join the team
Are you enthusiastic, friendly and do you possess a hands-on attitude? If so, then this might just be a company you would love to work with. The successful candidate will need to show a willingness to learn and a drive to excel.
This a diverse role that is not your standard customer service role. The customer face has changed due to so many sales being generated online. Most of what they now do is generated through email and customer own portals. This has meant that the customer service we offer is mainly generated electronically.
You will be the first point of contact for customers from various points of origin, including buyers, shop floor staff and merchandisers. You will be responsible for taking ownership of processing customer enquiries, orders and repairs while continuously improving customer satisfaction and account management. A key part of this role is to establish & develop excellent product and customer knowledge
Key Responsibilities:
* Dealing with customer and consumer emails, orders, customer portals and repairs generated paperwork.
* Keeping our customers databases updated.
* Dealing with queries from customers regarding our after-care service including repair issues, product information, availability of product, stockist location.
* Providing information relating to orders, repairs, stock situations, pricing, and product updates to your customers.
* Pro-active in approaching these customers with sales information in order to increase/ maximise selling potential.
* Providing support and information to our sales team, design team and warehouse team.
* Working closely with your team to share information and support each other’s work, assisting in any other ad hoc tasks.
* General Duties - Order processing and Invoicing, Stock updating, Administration duties including filing, photocopying.
Skills Required:
* You will need to have a positive and can-do attitude to your work, be conscientious, willing to assist in all areas and be a team player.
* Experience working in a similar role be advantageous. Retail experience would be beneficial, but not essential.
* Organised and adaptable, with a hands-on approach to complete outstanding tasks.
* Attention to detail is vital, organisation and administrative skills are essential.
* You will need to use your time management skills to ensure customers’ requests are handled quickly and efficiently.
* Excellent written and verbal communication skills.
* Ability to work effectively as part of a team and independently.
* You will need to be computer literate in Word, Excel, and Outlook. Knowledge of Opera accounting system is desired, but not essential as training will be given.
* Some Customer Services Coordinator experience would be an advantage
This role is office based 5 days a week – no hybrid working. Local applicants preferred as not near any stations only local buses /car drivers can get you to the Business Park