Customer Service Team Manager
* Salary: Up to £40,000 per annum with annual discretionary bonus
* Hours: 37.5 hours per week
* Contract Type: Permanent
* Location: Southend-On-Sea
Red Recruitment is recruiting Customer Service Team Manager to join our client, who specialise in travel insurance and deliver outstanding customer experiences.
We are looking for someone who will lead by example and create a team spirit with high performance where the customer is at the heart of everything they do. This role is perfect for someone who is passionate about developing others and can work in a fast-paced environment.
Benefits and Package for a Customer Service Team Manager:
* 32 Days Annual Leave (Including Bank Holidays)
* Company-paid Health Cash Plan
* Pension Scheme
* Holiday Buy Scheme
* Staff Discounts on Travel Insurance
* Career progression Opportunities
Key Responsibilities of a Customer Service Team Manager:
* Inspire and lead a high performing team by championing the businesses values to ensure every customer interaction meets our excellent customer service standards.
* Monitor KPIs, customer satisfaction scores and resolution metrics to maintain high standards and find improvements on the customer experience.
* Deliver meaningful coaching, structured training, and regular performance reviews. Help team members reach their full potential by setting clear expectations and celebrating progress.
Key Skills and Experience of a Customer Service Advisor:
* Experience in leading customer service or contact centre teams with a focus on performance and culture.
* Strong understanding of sales metrics, targets, and what makes teams tick
* Excellent communication skills, both written and verbal is required with a good telephone manner
* Previous coaching experience is desirable to help bring the best out of people.
* Passion for giving customers great experiences
If you are interested in this position and have the relevant skills and experience required, please apply now!
Red Recruitment (Agency)