Support Analyst -12 Month Fixed Term Contract Kennedys is looking for a Support Analyst to join the team. The team is spread across many locations London, Chelmsford, Manchester and Kerala. This position will be based in Chelmsford with flexibility to work from other locations or home from time to time. Team The Kennedys IQ team are responsible for the development of an the IQ Platform, an online application designed to facilitate the insurance claims process using a combination of intelligent data capture, workflow augmented with legal expertise, as well as analytics including machine learning and natural language processing. We aim to lead the market across the globe at the intersection of technology, insurance and law. Pipeline projects include ground breaking innovation work where we lead consortia of leading data science practitioners, global insurers and world leading universities working alongside our own growing data science function to solve some of the biggest problems in the insurance industry today. Key responsibilities
• Provide customer support to clients who are implementing or have implemented the IQ platform
• Work with development product teams to deliver customer implementations with a consistently high quality of service
• Configuration of IQ platform as part of customer implementation process including data schema setup, document templating and workflow configuration
• Perform appropriate pre-release and regression testing.
• Assist development and support staff, sometimes out of hours, with application releases and system upgrades. Required experience
• A minimum of 2 years of IT experience in a professional services environment performing at 1st line level.
• Basic understanding of SQL and writing SQL queries.
• Basic understanding of Microsoft Azure to allow for end to end ticket management.
• Strong analytical skills, with a proficiency in Microsoft Excel.
• Good understanding of ITIL functions, Incident and problem management.
• Excellent communication skills to enable this person to liaise with external customers, internal users, and IQ development team.
• Ability to work as a team and perform on their own initiative, as this person may need to stand in for the Product Support Manager.
• Basic understanding of Postman and API management., desirable Please let us know if you require any additional support or adjustments to be made in order to submit your application to Kennedys. *where a level of experience is indicated, this is a guideline only and represents the amount of time we would usually expect a candidate to accumulate the requisite level of experience. This does not preclude applications from candidates with more or less experience. About Kennedys Kennedys is a global law firm with expertise in dispute resolution and advisory services. With over 2,750 people worldwide across 47 offices in the UK, Europe, Middle East, Asia Pacific and America we have some of the most respected legal minds in their field. Our lawyers handle both contentious and non-contentious matters, and provide a range of specialist legal services, for many industry sectors but we have particular expertise in litigation and dispute resolution, especially in defending insurance and liability claims. We're a fresh-thinking firm, and we're not afraid to bring challenging new perspectives to the table way beyond the traditional realm of legal services. We empower our clients with a diverse range of ideas, tools and technology to make their lives easier, as well as delivering exceptional results, every time. What do we have to offer? We welcome high-performing lawyers, business services professionals, secretaries, graduates and apprentices to join our rapidly expanding global firm. Whatever your role at Kennedys, you'll be involved in exciting and stimulating work, where your input will make a difference. Our culture and values form a big part of who we are and we take them seriously. We make a difference by being approachable, straightforward, supportive, distinctive and ambitious. Our values are at the core of who we are and what make us a great firm to work with and for. The Firm recognises the value of investing in our people's development and believes our culture and values contribute to the quality of our work and of our client relationships. With a culture of on-the-job and experiential learning, peer to peer learning, mentoring, resources and tools that enable you to drive your career, we can support your development in your current and future roles. A variety of other opportunities are available including secondments to clients and our global offices. We strive to celebrate diversity, empower our people and ensure everyone can bring their authentic selves to work. We've created a culture based on client service, professional excellence, hard work and trust, where diversity, equity and inclusion (DE&I) is a key priority. We recognise that many of our people want to work for an employer that is aligned to their values, which is why we are building an inclusive culture, decarbonising our operations and supporting our people to thrive at work. Our people are the key to driving this change and helping us to make a difference to our clients, our people and the communities in which we live and work. Kennedys is an equal opportunities employer and is committed to ensuring our recruitment processes are as inclusive as possible. We expect all employees to be aware of and comply with all relevant policies and procedures within their jurisdiction, including those relating to Information Security, Data Protection and Quality Management, refer any breach promptly to Risk & Compliance and to complete all mandatory training when requested. Documents
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