Cordwallis Heathrow (HGV) are looking for an organised and process driven Workshop Controller to run an extremely busy workshop. You must be able to think on your feet reacting quickly to any technical challenge that should arise. Supporting the Service Manager, knowledge in H&S systems, processes and practises are a must for this role. The Workshop Controller must possess excellent communication skills - both to the technicians and providing relevant and clear information to the Service Team to pass back to Customers. If you are passionate about delivering excellent customer service and are ready for a new challenge, this could be the opportunity for you. On Target Realistic Earnings (OTE) – up to £49,000 per annum overtime (£1600.00 per annum for Saturday Morning Rota) Basic Salary up to £43,000 depending on your experience to date (both technical and soft skills) Basic hours are 40 per week Monday to Friday (60 min unpaid break) plus 1 in 4 Sat mornings paid at 1.5 rate (7.00am to 12 Noon) Bonus up to £6,000 per annum available on reaching targets (CXi, CTO and Labour Sales) Responsibilities: Correctly and accurately interpret instructions from the job cards/repair orders, to follow all documented Quality Procedures and to ensure that Service Technicians comply with repair instructions and stipulated settings and tolerances from manufacturers' manuals, bulletins, check sheets, etc. Manage all areas of Workshop H&S – including visits by contractors, spot checking and rectification of defects Providing additional back up for 24hr Breakdown/Recovery as/when required. Effectively manage all areas of yard to ensure staff and customers are kept safe – reporting any defects in a timely manner. Catalogue, protect and maintain all tools and equipment and to implement the calibration programme and record it effectively, in compliance with documented procedures. Ensure that all displaced parts are immediately clearly identified and/or placed in quarantine areas, as required by documented procedures. Provide estimates for jobs as required. Assisting in the selection and recruitment process for Technicians/Drivers. CV review through to Interview and Induction. Identifying technician/workshop training needs and organising training required– both technical and non-technical ensuring that appropriate workshop cover remains. Authorisation of technician annual leave – ensuring that the workshop has appropriate cover. Ensure the quality of work is to the highest possible standard of workmanship and efficiency as per industry guidelines reporting any likely delays to the Service Advisors/Service Manager as appropriate. Ensure that company vehicles are subjected to regular checking – courtesy vehicles/breakdown vehicles and are kept in a roadworthy condition. Carry out quality checks on work completed and provide accurate reporting on repeat repairs for review. Ensure that work done and tests carried out are accurately reported/recorded and to immediately report any further work required or vehicle faults, as laid down in documented procedures. Ensure that Customers' and the Company's property are protected. Ensure that the Workshop is kept in a clean and tidy condition and all scrap, etc. is removed immediately upon the completion of each repair complying with process. Achieve all company & personal goals and targets. Undertake such other tasks as may reasonably be required. These may include liaising with customers, working outside normal hours and covering duties within the service administration department, this list is not exhaustive. More about us! Manufacturer training programmes available – we will support you with your desired career progression level 30 Days Annual Leave including Bank Holidays Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs) Holiday Purchase Scheme (up to 3 days available to purchase) Statutory Pension Scheme Accident Policy for all employees Uniform/PPE supplied Free Class IV MOT per year Mental Health First Aiders Referral bonus if you introduce your technician friends (£1500!) Paternity pay – Full 2 weeks Corporate uniform provided Cycle to work scheme Working for a friendly family business! Let’s be clear – The ICE (Internal Combustion Engine) will continue for the next 25 years and beyond – it isn’t all Electric! Working for Cordwallis is not just about the job - it’s about you too. This is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, accident insurance scheme, holiday loyalty scheme, cycle to work and the opportunity to develop your career up-to director level if that’s your ambition. Cordwallis is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; RESPECT, EXCELLENCE (People, teams, development), INTEGRITY (open, transparent, supportive) and FUN in terms of recognition for performing above and beyond and celebrate success in all we do. If you feel you have the skills and expertise for this challenging role then please apply today. Please be aware we can only accept applications from UK based applicants.