Job Description
Placed by Leon has partnered with a luxury Leather Goods and Accessories brand known for their rich heritage and exceptional craftmanship.
My client is looking for a Flagship Boutique Manager who is service and experience focussed, as well as team orientated. The ideal candidate will have experience of organically developing their client base from a proactive CRM strategy, whilst developing and leading a team.
This role would suit someone passionate, a real driver, with an entrepreneurial mindset; as apposed to someone coming from a high volume/transactional luxury brand.
The Boutique Manager is responsible for achieving sales objectives, store profitability goals, achieving and maintaining high operation and merchandising standards, building a highly motivated team and developing sales associates.
Key responsibilities:
* Identify, recruit, develop and retain best in class talent.
* Ensure the highest level of customer service every day and the impeccable selling ceremony.
* Coach, develop, motivate and challenge the team on a regular basis through setting clear goals, engage the team through regular meetings and touch-bases, build and maintain team spirit.
* Set individual objectives for each team member and support them in reaching those objectives.
* Hold midterm evaluations and yearly formal evaluations.
* Create development plans for sales staff and management.
* Supervise store personnel and enforce company policies while adhering to proper procedure regarding disciplinary actions.
* Effective use of POS system and its inventory management functions.
* Provide daily, weekly, monthly qualitative and quantitative business reports as required.
* Complete all store administration tasks in an accurate and timely fashion.
* Ensure compliance with all internal control procedures: maintain inventory accuracy.
* Participates to develop the notoriety of the house and to build brand awareness in the market.
* Building and developing a network of people who have an impact on local, national and international luxury business in order to promote customer loyalty, especially with top clients and VIPs.
* Ensure that all sales associates are knowledgeable of all company products, company information and history. Stays up to date on company news & requirements.
* Develop store business plan to include marketing and promotional strategies that will continue to drive traffic to the store and develop and grow the customer base, with particular emphasis placed on building the final (local/tourist) customer segment.
* Be aware of the local market and business environment including competitor’s business activities and luxury goods market trends.
* Make recommendations for store renovations/upgrade/expansion etc in order to increase sales and market share.
* Continuously motivate and coach sales associates to meet assigned sales or cross selling categories & productivity goals.
* Demonstrate sales leadership for staff by playing an active role on the selling floor.
* Provide feedback on product assortment, buying trends and customer requests.
#J-18808-Ljbffr