Marama Care provides care and support to people within Devon and Cornwall. Marama Care’s services are designed to enable clients to remain at home and to live as independently as possible. Marama Care aims to ensure that clients receive a high-quality service in line with their expectations and in keeping with the regulations and standards. The Area Manager role is crucial in the provision of a safe and effective supported living service. They are responsible for the leadership and management of a team of staff, for the provision and monitoring of services, to work in accordance with the aims and objectives of Marama Care alongside ensuring Governance and Compliance. The Area Manager works across all Marama Care’s business areas when and where required.
Key Responsibilities
Staffing
* To participate in the selection and recruitment of Staff in accordance with Marama Care’s policies and procedures.
* To plan and ensure delivery of Care Setting Induction for newly appointed staff.
* To provide supervision and performance appraisals of staff in line with Marama Care’s policies and procedures.
* Liaise with the HR and Rota team to Manage and maintain Staff rotas to include absence and cover arrangements for periods of illness or annual leave.
* To ensure that Marama Care’s capacity to provide a high standard of care continues to grow through liaison with Operations and HR Managers and the use of information management systems.
* To monitor staff performance through spot checks and interviews with service users and their circle of support.
* Ensure annual competency reviews focusing on safe practice ie medication, handwashing etc
* Coach and energise Senior Support workers and frontline staff celebrating wins and tackling challenges head-on
* To record, report and where appropriate, investigate complaints, incidents, accidents and serious adverse incidents. To cascade the outcomes and learning from these to improve standards and practice.
* To ensure that staff are fully compliant with mandatory training requirements.
* Maintain professional relationships with all staff you supervise.
The people we support
* Ensure you have a working relationship with each client, know them as a person and what is important to them.
* To oversee new referrals and existing services to ensure that the team can deliver a safe and effective service.
* To ensure all care plans are complete and current, including Best Interest and MCA’s
* To ensure all care plans are person centred, and reflect assessed needs, choices and preferences
* To ensure all incidents are assessed, de-briefed and audited against client support plans and risk assessments.
* Lead weekly site walk-arounds, turning insight into action on staffing, finance, and continuous improvement and ensuring Marama Care values are embedded in daily practice.
* Complete a structured weekly audit template for care records, governance lots and compliance documentation
* Liaise with MDT, Social Workers or lead professionals in relation to any changes in service user circumstances which may impinge on safe delivery of domiciliary care services.
General Responsibilities
* Oversight of all aspects of daily operations.
* Ensure Effectively implement and manage any procedure or policy changes within the team to ensure quality levels are maintained in line with regulatory, internal and contractual requirements, alongside the Quality Assurance Manager
* Effective, timely and accurate communication and information sharing between all levels of staff and management.
* To actively participate in own supervision, appraisal and complete all mandatory and role specific training.
* To participate in provision of on call service outside of service hours and when appropriate, provide direct care.
* To operate within Marama Care’s governance framework and continually review and improve service delivery.
* To share innovative ideas and be aware of examples of good practice.
* To be professional in dealings with service users, their carers and anyone else seeking advice or guidance from Marama Care.
* To ensure the service is compliant with the CQC Regulations.
* To personally adhere to and ensure staff for whom you have responsibility for adhere to CQC Regulations and Marama Care policies and procedures
* To provide appropriate and timely data for governance and compliance requirements.
* Assist with investigations and audits relating to the quality of the service and improvement actions.
* To promote a positive culture in line with Marama Care’s vision and aims.
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