The firm is seeking to recruit an IT Assistant to assist across the firm.
This is an exciting newly developed role to complement our existing team. The primary focus will be to assist with systems and the busy IT service desk for our 130+ users.
We have 3 main offices in High Wycombe, Marlow, Amersham, with a serviced office in London.
The role will primarily be based at our High Wycombe or Marlow office but will require regular travel to our other offices and sites. Once trained, the position will mainly be based at Amersham or Marlow. However, you will be expected to move between offices and provide extended cover as needed. For this reason, a full driving licence and access to your own vehicle are essential.
Key experience
* The ideal candidate will have a confident manner, good communication skills and some experience in an IT Support environment. Ability to troubleshoot common hardware/software issues is essential.
* Good communicator and able to engage with the non-technical staff/lawyers to understand their time pressures and provide sensible solutions in a timely fashion
* Confident to be able to train small groups on the firm’s systems e.g. how to maximise use of Microsoft functionality
* Assist with IT Director and Lead Technical Analyst with additional development opportunities under supervision
* Ability to ask appropriate questions to obtain relevant information to diagnose problems and discern what level of support is needed when a problem is presented.
* Need to become an advanced administrative user in specific law software packages and possible expand this knowledge to make use of API’s to build integrations
* Help the team build PowerBi reports from a range of data sets
* Help with the firms adoption of AI solutions
* Ability to meet deadlines and adapt to changing schedules.
* Ability to follow instructions and to work autonomously – but also able to recognise when there is a need to ask for help.
* Rapid response and resilience – able to maintain composure and a sense of humour in the face of a heavy workload and constant interruptions.
* Induction and training of all new employees.
* Assistance with new system implementation and office moves
* Eye for continuous technological improvement.
* Excellent awareness of cyber essentials accreditation
Knowledge Management
* Assist in developing and maintaining resources on the firm’s intranet.
* Training both in person and “how to” guides
Wider Projects
* Contributing to the wider business effort, which will include participating in specific firm wide technological change initiatives and projects as required.
Any other tasks that may be reasonably be required. Specific duties or responsibilities may be reviewed from time to time to reflect changes in personnel and management structure, staff location and services.
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