TheAdministrator will be responsible for undertaking a wide range ofadministrative duties and the provision of administrative support to the multidisciplinary team.
The post-holder willsupport staff with the distribution of information, messages and enquiries forthe clinical team, liaising with multidisciplinary team members and externalagencies such as secondary care and community service providers.
The post-holder will be anintegral part of the Practice team.
Main duties of the job
Duties can include, but are not limited to, supporting the Administration Team with patient registration, processing of information (electronic and hard copy) in a timely manner and in accordance with current policies, as well as attending and taking minutes for meetings within the Practice.
About us
Joining a team of nearly 80 staff, who all like to support each other and deliver the best possible service to the patients. We serve a practice population of approximately 14,000 patients.
We provide a uniform, free tea and coffee (and cake sometimes!), access to the NHS pension scheme, 6 weeks (plus bank holidays adjusted) per annum (pro rata), birthday as a day off, free parking, training and good craic.
Please apply with CV and cover letter to: nencicb-cu.recruitment.mhs@nhs.net
Job responsibilities
The following are the core responsibilities of an Administrator in delivering health services, here maybe, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
* Undertake a broad spectrum of administrative duties commensurate with the role
* Process incoming and outgoing mail, emails and electronic document transfer (via EMIS workflow)
* File and securely store patient records as required
* Comply with GDPR and patient confidentiality guidelines and regulations
* Process changes to patient registration, including change of address, deduction of record and new patient registration
* Input data into the patients healthcare records as necessary including coding of information and scanning of patient correspondence
* Recall patients as part of annual, and quarterly, health checks and follow-ups for long-term conditions and other health related conditions
* Attend practice meetings and take minutes, circulating minutes to the practice team and maintaining records of actions taken and outstanding
* Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children
* Have a thorough knowledge of all practice policies and procedures, working in accordance with written protocols
* Undertake all mandatory training and induction programmes
* Maintain a clean, tidy, effective working area at all times
There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
Person Specification
Personal Qualities
* Polite and confident
* Sensitive and empathetic in distressing situations
* Punctual and committed to supporting the team effort
* Problem solver with the ability to process information accurately and effectively, interpreting data as required
* Ability to work under pressure
* Motivated, forward thinker
Knowledge and Skills
* Excellent communication skills and effective in communicating and understanding patient needs
* Competent in the use of MS Office and Outlook
* Problem solver with the ability to process information accurately and effectively, interpreting data as required
* Ability to use own initiative, discretion, and sensitivity
* Ability to work as a team member and autonomously
* Good organisational skills
* Clinical IT system (EMIS) user skills and the ability to record accurate notes
* Demonstrate personal accountability, emotional resilience and work well under pressure
Qualifications
* A good standard of education with an expectation of having both GCSE Maths and English at Grade C or above (or equivalent), or Functional Skills Level 2 in Maths and English
* NVQ Level 2 in Business Administration
Experience
* Experience of working with the general public
* Experience of administrative duties
* Experience of working in a healthcare setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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