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Location - London, Farringdon (Hybrid, 3 day in office)
An exciting opportunity has arisen to join Royal Mail as the Head of Products for Retail Mail. As Head of Products, you will oversee the entire Royal Mail UK product portfolio for Retail Letters. The focus will be on driving margin and increasing revenue and responsibilities include developing the strategy, leading customer discussions, performance management, product developments and the day to day running of the unit.
About the role
• You’ll manage the Royal Mail’s Retail Letters products, owning revenue totalling £1.6b
• You’ll create and manage a product portfolio strategy in line with the broader RM Commercial Strategy
• You’ll drive volume and revenue performance, understanding and interpreting trends and driving sales, customer, operational and marketing interventions to address underperformance and maximise overperformance
• You’ll manage the relevant cost-of-goods-sold budgets relating to our Retail Letters products
• You’ll input to our Financial budgeting and forecasting for revenue and costs-of-goods-sold ensuring plans are consistent with market conditions, historic projections and the product strategy
• You’ll lead a team of product managers to act as the Subject Matter Experts for our Retail Letters products.
About you
• Able to learn quickly and influence those around you to champion your products and drive through change
• Comfortable dealing with ambiguity and resilience to handle changing priorities
• Excellent in analysing complex data to grasp performance trends and issues and to identify route causes and then the ability to present clearly and simply
• Obsessed with meeting customer needs, balanced this with delivering profitable business outcomes
Skills & Experience
• Experienced managing a revenue line of business with accountability for top line and bottom line performance
• Experienced in creating and communicating strategy to an executive audience
• Experienced in providing SME input to product development, channel development and marketing campaign development
• Experienced in leading a small team of senior management subject matter experts
What we offer you…
• Car allowance (or cash alternative)
• Hybrid Working (3 days in office)
• Private full family healthcare
• 25 days holiday (plus the option to buy more)
• Plus, many more benefits!
Interview process and next steps…
We aim to move as quickly as possible! If your application is successful, you will be contacted by one of our recruitment team who will discuss the two-stage interview process with you.
We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
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