IT Support Technician Location: South Wales (Office-based - Crickhowell) Salary: Dependent on experience An established and expanding online education provider is seeking an experienced IT Support Technician to join its growing IT team in South Wales. This is a broad and varied role within a hands-on environment, supporting a large remote workforce and student community. The Role You will provide remote IT support to over 400 employees and 8,000 students, while contributing to a range of IT operational tasks. This is an excellent opportunity for someone with prior IT support experience who is looking to broaden their exposure within a dynamic and fast-growing organisation. Key Responsibilities Log, prioritise and resolve IT support requests effectively Provide remote support to staff and students Administer and maintain IT assets Set up and maintain IT hardware Support and troubleshoot software including Microsoft 365 and Adobe Connect Escalate issues to internal teams or third-party providers as required Maintain accurate records and documentation About You Previous experience in an IT support role (essential) Strong working knowledge of Windows 10/11 and Microsoft 365 Methodical and logical problem-solving skills Strong administrative skills and attention to detail Calm and empathetic approach to user support Ability to manage expectations and build professional relationships Team player who contributes ideas and shares knowledge To apply, please send your CV or contact Kathryn at Connaught Education for more information. Connaught Education - The Independent School Specialist Connaught Education is a trading brand of Connaught Resourcing and operates as an Employment Business and an Employment Agency. We are a committed equal opportunities employer who respect and value cultural diversity. We are committed to supporting the welfare of children and young people. In support of current Safeguarding legislation we will carry out background checks and an Enhanced DBS Disclosure as part of our recruitment and selection procedures