Contact Centre Handler
Full-Time – On-site
Liverpool – Speke (Free On-site Parking)
Salary: £26,000 – £28,000 DOE + Performance Bonus
A well-established and growing business is looking to recruit Contact Centre Handlers to join their operations team based in Liverpool. This is a fantastic opportunity for someone with strong customer service skills who enjoys working in a fast-paced environment and solving problems for customers.
Due to the nature of the operation, the business runs a 24-hour service, so flexibility around shift patterns is required. The role involves working 5 days per week, with days off in lieu for any weekend shifts worked.
Shift Patterns:
* Weekdays: 6:00am – 3:00pm or 8:00am – 5:00pm
* Weekends: 6:00am – 2:00pm or 2:00pm – 10:00pm
The Role
As a Contact Centre Handler, you will be the first point of contact for customers requiring assistance. You will manage inbound calls, assess customer needs, and coordinate solutions through a national network of service partners while keeping customers updated throughout the process.
This is a busy and rewarding role where excellent communication, organisation, and problem-solving skills are essential.
Key Responsibilities
* Handling inbound calls from customers and providing clear, professional support
* Logging and managing cases accurately using internal systems
* Coordinating assistance through a network of external service partners
* Monitoring job progress and providing updates to customers
* Closing cases and ensuring all records are maintained accurately
* Supporting the wider operations team with daily administrative tasks
* Identifying opportunities to improve processes and customer service
The Candidate
The ideal candidate will have:
* Previous customer service or contact centre experience
* Excellent communication skills with a calm and professional approach
* The ability to handle high-pressure situations and difficult conversations
* Strong attention to detail and organisational skills
* Confidence using IT systems and learning new platforms
* A proactive and team-focused attitude
* Flexibility to work occasional weekend shifts
This is a great opportunity to join a supportive team within a growing organisation offering a competitive salary and performance-related bonus.
If you would like to find out more or apply, please get in touch