Engineering Shift Manager - Engineering-T3
JD Sports Fashion is a leading omni-channel retailer of sports fashion, outdoors, and gymwear. Our teams operate across multiple stores worldwide.
Role Overview
To lead and manage the Engineering shifts across a large 24/7 operation, providing clear direction and leadership to teams of multi‑disciplined and service engineers, assistants, and store staff. You will support internal and external customers across two large distribution centres, ensuring all business objectives, standards and KPI’s are achieved, while driving continuous improvement and a proactive engineering culture.
Key Responsibilities
* Provide leadership to large team of multi‑disciplined engineers, including multi‑skilled engineers, service engineers, engineering assistants, and store staff to ensure delivery of key service elements such as planned preventive maintenance, fault rectification and fault eradication.
* Provide hands‑on fault‑finding as required to support the Engineering Teams and aid the resolution of issues encountered and the completion of planned maintenance tasks, installations and project work.
* Undertake day‑to‑day management of third‑party contractors to ensure delivery of key service KPI’s and project delivery.
* Performs all people aspects of managing a shift including discipline, performance management, time management and return‑to‑work processes.
* Recruit, develop and manage direct reports. Develop colleagues through probationary reviews, appraisals, PDPs and one‑to‑one sessions.
* Drive engagement within the teams.
* Facilitate effective communication within the department.
* Escalate and manage 3rd party support personnel and stakeholders as required to obtain technical response and support.
* Act as proxy for Sites Engineering Manager as required, managing all duties.
* Promote, demonstrate, and drive the company values throughout the Engineering Function.
* Drive the transition from a reactive to proactive culture. Design and coordinate engineering activities to include completion of planned preventive maintenance and reactive jobs captured in the CMMS system.
* Undertake scheduled repairs in accordance with manufacturers’ recommendations and industry standard practices.
* Work collaboratively with operations and support areas (operational leads, HR, control room, health & safety, training, building services, planning) as appropriate to advise and support on resource and technical issues that ensure optimum utilisation of equipment and resources.
* Develop, support, and appraise direct reports ensuring performance expectations are delivered and that engagement is demonstrated.
* Assess teams training needs, help to facilitate training that supports both the individual and the business.
* Lead continuous improvement initiatives, identifying opportunities and implementing solutions.
* Manage within the company guidelines on all policies and procedures (absence, performance, investigations, disciplinary and grievance, health & safety, security).
* Always promote health & safety, ensuring all matrices are kept up‑to‑date and carry out regular H&S audits of processes and equipment to meet statutory obligations.
* Drive the department’s adherence to safe working practice throughout day‑to‑day engineering management activities in areas of high specialisation.
* Audit and ensure team’s adherence of visual and housekeeping standards.
* Provide personable people management, motivation and structured development of the team through performance reviews to ensure delivery of objectives through teamwork.
* Actively promote health and safety within the team, ensuring SOPs are written, escalated where gaps are identified.
* Perform other reasonable duties in line with the needs of the business.
Qualifications & Skills
* Proven experience of managing multi‑disciplined engineering teams within an automated warehouse or FMCG environment.
* Time served with minimum HNC in electrical/mechanical engineering.
* Self‑motivated and results‑driven individual.
* Health & safety qualifications (IOSH or equivalent).
* Proficient working knowledge of Microsoft platforms.
* Demonstrated flexibility and adaptability to changing business conditions.
* Experience in both mechanical and electrical fault diagnosis and knowledge of SCADA and PLC‑based control systems (Siemens).
* Experience with CMMS systems (preferably Agility).
* Working at heights and rescue at height certified (training will be provided).
* Clear understanding of policies and procedures within which an operation is managed.
* Communication skills both written and verbal, able to adapt approach to fit audience.
* Strong decision‑making capability, able to influence and engage.
* Ability to prioritise workload, work to deadlines and work under pressure.
Benefits & Values
At JD Sports Fashion we recognise the hard work our colleagues put in every day. Benefits include staff discounts across the JD Group and other brands, as well as personal development opportunities to learn and grow in your role.
Additional Information
Seniority Level: Mid‑Senior Level.
Employment Type: Full‑time.
Job Function: Engineering and Information Technology.
Industry: Retail.
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