Housing Scheme Manager
Join our dedicated team at Royd Court and play a key role in promoting our Society's mission within the scheme as the Housing Scheme Manager.
Royd Court is an award-winning housing scheme for older people. The home is set in beautiful grounds with 58 one and two-bedroom flats. It offers a warm and friendly environment where occupants enjoy both the independence of their own homes and the peace of mind of being in a secure scheme, where they can receive excellent personal care and support when needed. See our housing scheme
The successful candidate will be responsible for managing the day-to-day running of the scheme by supporting and ensuring that the occupants are in a loving and caring environment whilst maintaining the Christian ethos.
Each of our homes and schemes expresses God’s love through compassion and support that helps people live life to the fullest. Our focus is providing a loving and supportive environment for our “family members” (our residents) and maintaining the Christian ethos that is important to many of them.
Responsibilities:
* Evaluating the needs of potential occupants against the eligibility criteria and allocating housing units accordingly;
* Ensuring that the well-being of occupants is kept at a high standard;
* Ensuring that support plans are kept up to date;
* Responsible in managing all housing staff within the scheme; ensuring that all duties are covered during staff absences;
* Managing the domestic and maintenance teams in the scheme;
* Working with the finance team in the management of rents, services and other charges;
* Responsible for devotions and leading devotional times as needed;
* Providing excellent customer care, ensuring that telephone calls and personal callers and clients are dealt with in a friendly, efficient and professional manner by all staff;
* Responsible for overseeing the health and safety of the scheme;
* Managing complaints from service users, staff or others in accordance with Society policy;
* Promoting the Society and the scheme to maximise occupancy, sale and rents, ensuring that contacts and enquiries are followed through and progressed towards occupancy as far as reasonably possible.
Skills/Experience:
* An understanding of the needs of older people;
* Management or supervisory experience in a housing scheme or similar environment;
* Experience working in a customer focus environment;
* Ability to lead and motivate others;
* Strong communication skills;
* Budget control management;
* IT literate (MS package including Excel & Outlook);
* Ability to work under pressure;
* Strong organisation skills;
*Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010).).
Hours:
30 hours a week (across 4 days)
“On-call” cover is required on a rotating basis to meet demands.
Benefits:
* £32,979 to £41,472 per annum (Pro-rata rate is £25k to £31k per annum)
* Ongoing support from management
* Being part of our friendly and committed staff team
* Employee assistance programme
* Perkbox rewards
* Team events
* Paid DBS checks
* Pension scheme
* Recommend a Friend Scheme
* Medicash
* Care Friends
— What our staff say about us: …“It is a friendly and welcoming place to work” … —
Pilgrims’ Friend Society is a registered charity. Our Christian ethos is central to everything we plan and do. We welcome applications from people of all backgrounds.
Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested.