Overview
Are you inspired to help customers empower their employees, maximize the employee experience, and do great work using the devices and apps they love? We are looking for someone to help customers who are undergoing significant changes to the way they work as we continue to shift into a truly hybrid work model. Microsoft is at the forefront of this transformation come and help organizations rethink aspects of their business in a way that sets them and their people up for success in this new world of work.
In the AI Workforce Specialist (ex-Modern Work Specialist) team we are looking for passionate, experienced, and credible specialist sellers with a drive for developing and winning strategic opportunities that deliver end-to-end Modern Work thought leadership driving significant customer value and enabling transformational customer outcomes.
As a AI Workforce Specialist you will build digital transformation modern work strategies with customers, collaborating across different groups inside the Customer environment to successfully enable customers to drive transition to Digital transformation in a hybrid work environment. You will lead consultative customer conversations and collaborate on the planning, orchestration and execution of end-to-end Frontline Worker, Employee Experience, Teams Rooms and Phone, Next Generation Windows Experiences as well as Copilot opportunities with internal stakeholders and partners to cross-sell and up-sell. This opportunity will allow you to learn and accelerate your career growth, honing your solution sales and collaboration skills and deepening your modern worker end-to-end expertise.
In addition to the above, this position will be responsible for handling Japanese companies. You will report to the Japan team and take on the role of AI Workforce Specialist, approaching Japanese companies in this capacity.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
We are seeking individuals to guide customers through significant changes as we embrace generative AI through Power Platform and Copilot Studio.
Qualifications
1. Bachelor’s/Master's Degree in Computer Science, Information Technology, or related field and technical pre-sales or technical consulting experience
2. Technical pre-sales experience around Copilot Studio and Power Platform
3. Experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
Responsibilities
As a Power Platform Solution Engineer, you will play a pivotal role in guiding customers through transformative change by leveraging the full potential of Power Apps, Power Automate, Copilot Studio, Power Automate for Desktop and AI Builder (Power BI is out of scope) with a stretch target to have other business application solutions such as Microsoft Copilot, Copilot Chat, and broader M365 ecosystem. Your primary responsibility is to lead customers in making informed technical decisions, ensuring successful adoption and optimisation of Power Platform and Copilot Studio.
You will lead AI transformation engagements, such as demonstrations and pilot programs, to help win technical decisions and drive customer commitment to Copilot and Agents. You will support the AI Biz Process SSP hunting effort by engaging with customer contacts, qualifying leads, and identifying partner co-sell opportunities.
Working collaboratively within a virtual team of technical, partner, and consulting resources, you will proactively engage with customers to understand their unique business challenges and demonstrate how Power Platform and Copilot Studio can empower their employees, optimise workflows, and drive innovation. You will own technical discussions, lead architectural design and proof of concept sessions, and provide strategic input to shape customer solutions.
You will lead technical engagements by organising demonstrations, workshops, and proof-of-concept sessions. You will guide customers through technical decision-making, addressing challenges, and designing solutions that maximise the impact of Power Platform and Copilot Studio. Collaboration is key, as you will work closely with sales, partners, and engineering teams to identify new opportunities, provide feedback, and drive product enhancements based on customer needs and insights from the competitive landscape. Your commitment to professional growth will be demonstrated by continuously developing your technical expertise, staying current with the latest advancements of the products. Additionally, you will leverage the partner ecosystem and internal resources to deliver comprehensive solutions, ensuring customer success and satisfaction throughout their digital transformation journey.
By joining our team, you will be at the forefront of AI-driven business transformation, helping organisations embrace the future of work with secure, flexible, and innovative solutions across both cloud and physical environments.
Scale Customer Engagements: You will reach out to customers proactively and independently using knowledge of customer context
Build Strategy: You will provide strategic, technical, and partner input based on Microsoft capability at the account level, leveraging knowledge of partners, open-source solutions, and competitors
Solution Design:Demonstrating, presenting and applying architecture patterns for design, development, configuration, and deployment/adoption/governance planning; applying sales methodologies (e.g., MCEM); leveraging partner/customer teams as needed.
Education:You will proactively identify learning gaps; monitoring & responding to internal tech community posts, attending community calls, sessions, hackathons, etc. Practicing expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture and demonstrating new and updated features
Leverage Partner Ecosystem: You will act as the liaison between the partner and team and facilitating partner resources and processes
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect