Service Desk Engineer | Basingstoke (Hybrid) | Full Time | £33,000-£36,000 per annum
Our client, a growing Microsoft Solutions Partner, is expanding their Managed Services team and looking to recruit a Service Desk Engineer in Basingstoke, Hampshire.
This role focuses on delivering high-quality 1st and 2nd line support across Microsoft 365, Entra ID, Intune, and Azure environments, supporting modern workplace solutions for a range of customers.
What’s In It For You
* Competitive salary package
* Flexible and relaxed working environment
* Opportunities to develop skills and gain qualifications within the Microsoft Cloud arena
* 5% Company pension contribution
* Group Life Assurance and Group Income Protection
* Hybrid working: approximately 50% office-based in Basingstoke, with the remainder remote (plus occasional travel to customer sites – around 2 days per month)
Required Skills & Experience
* Minimum 2 years’ experience in an IT support or service desk environment, or a strong technical background supported by relevant education
* Experience supporting Windows and macOS endpoint operating systems
* Working knowledge of Microsoft Entra ID and Microsoft Intune in a production environment
* Experience supporting Microsoft 365, including:
o Exchange Online
o Teams
o SharePoint Online
o User and group management
* Practical experience using PowerShell for administration or automation
* Basic knowledge of Azure IaaS (Virtual Machines, networking, VPNs)
* Strong understanding of Microsoft Office applications (Word, Excel, PowerPoint)
* Excellent communication skills with the ability to explain technical issues clearly to non-technical users
* Strong analytical and problem-solving skills
* Strong Familiarity with ITIL-aligned service desk processes and tools
* Well organised, self-motivated, and customer-focused with a proactive, “can-do” attitude
Desirable Skills & Experience
* Previous experience working within a Managed Service Provider (MSP) environment
* Exposure to the Microsoft Power Platform (Power Automate, Power Apps), particularly for simple workflows or automation
* Microsoft certifications (e.g. MS-900, MD-102, SC-300) or equivalent experience
* Service Desk Institute or ITIL-aligned qualification
Key Responsibilities
Service Delivery & Support
* Provide effective 1st and 2nd line support for customer incidents and service requests, ensuring timely resolution in line with SLAs and customer expectations
* Troubleshoot and resolve issues across Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, Entra ID, and Intune
* Support modern endpoint environments across Windows and macOS, including device enrolment, configuration, compliance, and application deployment via Intune
* Escalate complex issues where appropriate, ensuring clear technical notes and customer communication
* Follow and adhere to defined support processes and procedures in line with the EIT Service Desk Standards
* Assist with change, problem, and asset management activities as required
* Hybrid working with circa 50% from the Basingstoke main office location and 50% homeworking (plus occasional travel to customer sites - circa 2 days per month)
Microsoft Cloud & Modern Workplace
* Support and administer Entra ID (identity, access, MFA, conditional access)
* Support Microsoft Intune (Endpoint Manager), including device onboarding, policies, compliance, and application management
* Administer Exchange Online (mailboxes, permissions, transport rules) and SharePoint Online (permissions, sites, collaboration features)
* Provide basic support for Azure IaaS workloads (Azure VMs, networking, VPN connectivity)
* Use and develop PowerShell scripts to automate common administrative and support tasks
Skills Development & Collaboration
* Maintain and develop technical skills through self-directed learning and formal training, particularly within Microsoft cloud technologies
* Assist with project-based work alongside the support function when required
Governance & Compliance
* Support the organisation’s ISO accreditation by following documented procedures and contributing to audits, reviews, and continual improvement activities
* Carry out additional tasks as directed by your Line Manager, aligned to business and customer needs
Your data will be handled in line with GDPR
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