Job Description
Meet/ exceed financial target / budget
• Ensure full compliance to company HSEQ policies and procedures and statutory regulations
• Display excellent customer service interactions and service standards
• Ensure all company marketing and promotional activities are carried out
• Control and measure operational food waste
• Report all equipment issues displaying flexibility to ensure food service continues
• Work in partnership with the Food Account Manager / KAM in delivering excellence at site
• Responsible to develop and maintain a positive and professional relationship with key
stakeholders
• Lead an engaged and customer focused team
Key Responsibilities
• To actively seek new business
• To ensure the production of food to the highest quality and service standards using current trends in cooking techniques and new commodities
• To develop and progress the business in line with high street trends
• To plan, coordinate and order all food requirements
• To adhere to standard recipes and production planning in line with client numbers and Company policies
• To actively build good client relationships.
• To be involved in selling new initiatives to the client in an effort to continually innovate.
• To ensure the prompt service of meals and services at required times to the company's standard and to the satisfaction of the clients.
• To ensure that the meals and services comply with the agreed budgetary standard and cost.
• To ensure that nominated suppliers are being used to provide the relevant supplies.
• To maintain the profitability of the contract
• To ensure that all company book work and returns are completed in the prescribed manner.
• To organise the collection and collation of relevant material to compile the budget.
• To ensure consistent standards of service through effective recruitment, selection and training of all staff
• To maintain accurate and up to date personnel files including working hours, payroll and training records
• To effectively communicate with all the team on a regular basis, including monthly documented briefings and weekly management team meeting
• To lead the catering team in a professional manner, ensure the team is engaged at all time and that great customer service is provided
• To assess training needs by applying the appraisals procedure
• To take overall responsibility for all activities in the catering areas
• To ensure all kitchen areas are always left clean and tidy
• To follow all reasonable instruction issues by or behalf of management
Professional and Personal Competencies/Qualifications
• Previous experience in a similar role
• 2- 5 years' experience in hospitality food production
• Level 3 food safety
• Clean and well presented
• Plesant and engaging team member
• Ability to demonstrate minimal absence in work history
• Ability to work unsupervised and lead operation in catering
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.