Head of Clinical Assessment Services (CAS)
HUC is seeking a visionary leader to head its newly established Clinical Assessment Service (CAS), responsible for the safe and high‑quality delivery of NHS 111 Clinical Advisors, Out of Hours triage, Emergency Department and 999 validation, Dental, Minor Injury and Pharmacy calls. This role carries real influence in shaping how urgent and unplanned health and social care is delivered across the region, with a strong focus on performance, innovation and patient outcomes.
As Head of CAS, you will be a key member of the Senior Leadership Team, steering both the operational delivery and long‑term strategic direction of services. You will provide visible leadership for front‑line teams, ensure regulatory and contractual standards are met, and build strong partnerships with system stakeholders. This is a role for a decisive and outcomes‑driven leader who can balance clinical governance, workforce development and financial accountability, while driving continuous improvement and resilience across services.
Main duties of the job
Lead the quality, safety and operational delivery of CAS, ensuring services meet all contractual, clinical and regulatory requirements.
Provide visible, engaged leadership across services and act as an advocate for the clinical workforce.
Ensure operational performance and KPI achievement, delivering measurable service improvements supported by robust monitoring.
Contribute to HUC's corporate strategy, translating it into practical and sustainable operational plans for CAS.
Oversee workforce planning, compliance, appraisals and performance management for the CAS team.
Hold responsibility for budget management, financial planning and delivery of efficiencies.
Develop effective working relationships with commissioners, regulators and system partners, representing CAS and HUC at senior level.
About us
HUCprovides the NHS 111 and Out of Hours service to over 4.5 million patients across the East, and the South West of England. HUC is an exciting and supportive place to work and we have a wealth of knowledge across the organisation, ensuring we get the most appropriate outcome for every patient.At HUC, you will also benefit from:
Exclusive Discounts: Unlock amazing savings on shopping, travel, and entertainment through our Discount Hub, Blue Light Card, Tickets for Good, and more. From everyday essentials to special experiences, we've got your wallet covered!
NHS Pension Scheme: Secure your future with the NHS Pension, offering peace of mind and valuable long‑term financial benefits for all our staff.
Wellbeing Support: Your health matters! Enjoy access to counselling services, personalised health plans, calming meditation guides, energising fitness routines, and delicious recipes to keep you thriving every day.
Recognition and Rewards: Your hard work won't go unnoticed! Celebrate your achievements with peer shout‑outs, special awards, and exclusive event vouchers that show how much we appreciate you.
Financial Perks: Take the stress out of money matters with free financial advice, a healthcare cash plan to cover everyday expenses, and smart savings options through our Credit Union.
Career Growth: Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities.
Job responsibilities
Please see the attached job description and person specification for full details including main responsibilities.
Please note you must have full, unrestricted right to work in the UK. We are unable to provide visa sponsorships.
Person Specification
* Degree Level Education - typically in healthcare management, business administration, operational management or a related field
* Knowledge of working within the NHS or private healthcare delivery
* Experience of NHS procurement processes and preparation of high quality responses
* Significant leadership experience with demonstrable understanding of the healthcare sector
* Hold a current UK driving license
* Experience of working in 111/Urgent Care/Primary Care Out of Hours.
* Post‑graduate qualification / Master - in health services management, or equivalent in a relevant subject area
* Registered clinician with a license to practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
HUC
Address
Nationwide, with the ability to travel to HUC Sites/External Meetings
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