Summary
Hassengate Medical Centre are now seeking new apprentices to join them to support with the smooth running of surgery from appointment system, dealing with patients face to face or by telephone and handling any needed administrative functions that go with that process.
Wage
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Customer service practitioner (level 2)
Hours
7.00am - 6.30pm, Monday - Friday, hours may vary. 1 hour for lunch each day.
37 hours 30 minutes a week
Start date
Friday 27 February 2026
Duration
1 year 3 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
INDIVIDUAL TASKS
Whilst the precise mix of tasks will vary depending upon the desk being covered at that moment, it is anticipated that over time all staff will be able to cover all functions
TELEPHONE
To answer telephone calls within 6 rings, deal with patient requests politely, or transfer to appropriate person.
APPOINTMENT SYSTEM
To receive patient’s at reception and deal with any queries or requests
* To manage the triage system
* To make appointments in agreed manner
* To prepare / process any needed paperwork
* To prepare papers for visits as needed
* To use computer in agreed manner
SURGERY READINESS
* To open security gate and surgery, reset alarm; unlock all internal doors at the receptionist’s agreed starting time(s)
* To close surgery which will include:
* Ensuring PC’s are switched off, windows closed and locked, lights are switched off in each room prior to its internal door being locked, this can be done once the room is finished with, except for:
* Store room / managers room which are only to be locked up when the surgery is being locked up
* Common room is only to be locked up when the surgery is being locked up and after the washing up has been cleared to dishwasher and washer is switched on
* Set alarms,
* Relock the security gate
PATIENT RECORDS
Retrieve / file as required utilising card monitoring system.
QUALITY SYSTEM
To conform to the procedures and quality guides in place within the surgery as well as to comply with information policy and the inherent duty of confidentiality
WORD PROCESSING
The prompt typing of referral letters and other practice generated correspondence utilising the word processor element of the clinical system. This may include faxing items or chasing up hospitals in respect of patient queries.
PRESCRIPTIONS
Repeat Prescribing - prompt handling of repeat medication requests, printing of prescriptions and the running of the repeats system.
GENERAL OFFICE
* Open mail, stamp, sort and scanning letters onto Systm one on a Rota basis
* To carry out the task on system one.
* To be aware of and conform to the procedures and quality guides in place within the surgery as well as to comply with information policy and the inherent duty of confidentiality
OTHER DUTIES
* Participating in Audit & research
* Training for own developments and that of other staff, including annual online training
* Act as Chaperone for doctor / nurse – albeit never left alone in consulting room without the clinician.
* Infection control - To report any issues / concerns as they are seen to the practice manager
* To carry out any other such duties as may be reasonable required, the nature of our business means that you must be flexible in your approach to your work in order to provide a service to our patients
Where you'll work
HASSENGATE MEDICAL CENTRE
SOUTHEND ROAD
STANFORD LE HOPE
ESSEX
SS17 0PH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ESSEX COUNTY COUNCIL
Training course
Customer service practitioner (level 2)
What you'll learn
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Requirements
Desirable qualifications
GCSE in:
* English (grade C/4)
* Maths (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Customer care skills
* Presentation skills
* Non judgemental
* Patience
* Good listening skills
* A caring nature
* An approachable nature