Senior IT Support Engineer/Team Lead Bicester (on-site) £40,000 to £50,000 DXP Talent are working with an established brand in the heart of Bicester, Oxfordshire to recruit for a Senior IT Support Engineer. The role of the Senior IT Support Engineer is to work as part of a small team to provide technical support to over 1000 users whilst also providing outstanding customer service to users and acting as a point of escalation for junior members of the team and almost acting as an unofficial team lead to provide support, direction and technical assistance across the team. As well as having good technical skills and great customer service, you will have an aptitude for supporting and mentoring junior members of the team and immerse yourself as part of the hardworking yet rewarding culture of the Team/Business. Technical skills: - Windows 11 - O365 (AD, Exchange, OneDrive, Sharepoint) - Intune, Autopilot - Supporting Laptops and Macs - An interest in AI tools and automation The role is based on-site 5 days a week and the successful candidate will be required to be on-call (1 week a month) and also work a weekend day each month. This a great business with a rewarding culture and opportunity to develop and progress your technical skills. If you think you could be a great fit for the role, please reach out to discuss. DXP Talent LTD is committed to creating a diverse and inclusive workplace. We welcome applications from all individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.