About the apprenticeship
Duties
As an Apprentice with us you’ll be fully supported to achieve a nationally recognised Customer Service qualification by the end of your 12 months at Sky. In your first four weeks, you’ll be fully supported by a learning specialist in our Start@Sky programme – learning all about our how we deliver outstanding customer service, making you an expert in this field. We’ll also assign you a buddy and assessor to guide you through your day-to-day tasks.
Listening attentively to customers: understanding their needs, showing empathy and inspiring trust
Keeping the customer at the heart of all that we do
Keeping up to date with all Sky products and campaigns so that you can effectively support our customers and promote new and existing products
Delivering the best service in the country in every interaction
Working towards targets across several business measures.
Additional information
Identify the ultimate package. Sell Sky products. Gain a qualification in Customer Services. Our Contact Centre Apprentices focus on having great conversations and delivering the best service for our customers.
Working in our Contact Centre you’ll be part of one of our Customer Sales Teams who work hard to deliver the best service in the country to new and existing customers. We have three main Sales teams in which this role may sit: Loyalty Stay, Loyalty Change or Welcome:
Loyalty Stay – You will find yourself taking inbound calls and you will be looking to understand a customer’s needs in order to maintain their relationship with Sky. We’ll help you develop all the skills, knowledge and confidence you need to help our customers get great value from Sky.
Loyalty Change - You will find yourself Taking inbound calls, you’ll understand what each customer wants and use your judgment to respond in the right way to ensure they have the best package for their needs. We’ll help you develop all the skills, knowledge and confidence you need to help our customers get great value from their existing products, or by introducing them to new ones.
Welcome – You’ll give new customers the warmest welcome to Sky. Taking inbound calls you’ll understand what each customer wants and use your judgment to respond in the right way to ensure they choose Sky. We’ll help you develop all the skills, knowledge and confidence you need to give our customers extraordinary service ensuring our customers have the best package for their needs.
Requirements
Qualifications
You’ll need a minimum of 2 GCSEs or equivalent.You’ll have a passion to sell
Thrive in a target driven environment
A confident communicator and team player
A resilient attitude
Enthusiastic about all things Sky
Passionate about providing our customers with the best service in the country
A desire to understand new technology, and be in touch with the latest technology trends
Flexible: your typical shift pattern will vary, and you’ll need to be available to work evenings and weekends.
Right to Work: You will have valid right to work in the UK by the programme start date (7th September 2026) and will remain valid for the full duration of the Apprenticeship (12 months) without requiring renewal or expiring during this time. Please note that Sky does not offer sponsorship for this programme.
Note: Sky does not provide relocation expenses for this role.
Skills
You’ll have a passion to sell
Thrive in a target driven environment
A confident communicator and team player
A resilient attitude
Enthusiastic about all things Sky
Passionate about providing our customers with the best service in the country
A desire to understand new technology, and be in touch with the latest technology trends
Flexible: your typical shift pattern will vary, and you’ll need to be available to work evenings and weekends.
Right to Work: You will have valid right to work in the UK by the programme start date (7th September 2026) and will remain valid for the full duration of the Apprenticeship (12 months) without requiring renewal or expiring during this time. Please note that Sky does not offer sponsorship for this programme.
Note: Sky does not provide relocation expenses for this role.
Welsh language
Welsh spoken skills: No
Welsh written skills: No
If you are interested in doing an apprenticeship through the medium of Welsh or bilingually, please contact the training provider to find out if it is available.
Training provided
Training provider
Educ8
Qualification
Customer Service Level 2
Disability confident
Is this employer disability confident: Yes
What is disability confident?
Disability confident employers are committed to offering equal opportunities for people with disabilities and health conditions.
Employer details
Sky
4 Capital Quarter
Tyndall Street
Cardiff
CF10 4BZ