We are seeking a proactive and forward-thinking Order Fulfilment Manager / Sales Order Process Manager to lead and optimise the sales order function within a busy manufacturing environment. This role oversees all customer enquiries and quotations received directly through CYFERD, email, or other channels and ensures a seamless process from enquiry through to delivery. You will drive improvements across systems, processes, and team performance, using AI and modern techniques to create a more efficient, customer focused operation. Experience within the windows or cladding sector would be advantageous, though not essential. Key Responsibilities Sales Order & Enquiry Management Oversee the full sales order process, from customer enquiry and quotation preparation through to order placement, production planning, and delivery. Manage, review, and prioritise all incoming enquiries and quotations, including those received directly through CYFERD and via email. Ensure all quotations are prepared accurately, competitively, and in line with business standards. Team Leadership & Performance Manage a small team, ensuring tasks are completed accurately, consistently, and on time. Lead team development through training, coaching, performance reviews, and effective communication. Ensure the team operates to the highest standards and delivers exceptional customer service. Customer & Internal Collaboration Build and maintain strong relationships with customers, production, and other internal departments. Support warranty and remedial requests, ensuring issues are handled quickly and effectively. Promote excellent communication across the full order fulfilment cycle. Process, System & Continuous Improvement Implement improvements across the department using AI tools, automation, and modern workflow techniques to reduce errors and improve efficiency. Champion continuous improvement initiatives to reduce waste, downtime, and operational costs. Support and enhance the use of ERP/MRP systems, Microsoft Office, and related digital tools. Maintain accurate documentation to support production and supply chain activities. Skills & Experience Experience managing the sales order or order fulfilment process within a manufacturing environment. Strong leadership and people management skills with the ability to inspire and guide a high-performing team. Excellent communication skills with a customer-focused approach. Competent with ERP/MRP systems and Microsoft Office (Excel, Word, Outlook). Analytical mindset with strong problem-solving skills and attention to detail. Resilient, organised, and able to manage workload effectively in a fast-paced environment. Experience in the windows or cladding industry is desirable but not essential.