We are seeking a proactive and forward-thinking Order Fulfilment Manager / Sales Order Process Manager to lead and optimise the sales order function within a busy manufacturing environment. This role oversees all customer enquiries and quotations received directly through CYFERD, email, or other channels and ensures a seamless process from enquiry through to delivery.
You will drive improvements across systems, processes, and team performance, using AI and modern techniques to create a more efficient, customer focused operation. Experience within the windows or cladding sector would be advantageous, though not essential.
Key Responsibilities
Sales Order & Enquiry Management
* Oversee the full sales order process, from customer enquiry and quotation preparation through to order placement, production planning, and delivery.
* Manage, review, and prioritise all incoming enquiries and quotations, including those received directly through CYFERD and via email.
* Ensure all quotations are prepared accurately, competitively, and in line with business standards.
Team Leadership & Performance
1. Manage a small team, ensuring tasks are completed accurately, consistently, and on time.
2. Lead team developmen...