Finance Officer
Starting Salary: £31,537 per annum (potential progression to £34,434 pro‑rata for part‑time). Hours: 37 hours per week. Location: Stevenage (Hybrid—2 days in office, 3 days at home—non‑negotiable). Contract Type: Permanent. Directorate: Adult Care Services.
About The Team
The Central Debt Team is responsible for the recovery of outstanding care charges for clients who have received Adult Care Services. This role protects public funds while ensuring clients are treated fairly, consistently, and with respect.
About The Role
This role is very varied and incorporates the following responsibilities:
* Manage a caseload of clients who have received Adult Care Services, ensuring accounts are progressed in a timely manner.
* Investigate client accounts to identify outstanding balances, credits, and required recovery actions.
* Recover outstanding care charges in line with council policies and procedures.
* Resolve client and stakeholder queries promptly and accurately.
* Communicate confidently and professionally with clients, families, and internal stakeholders by telephone and in writing.
* Monitor and review caseloads regularly to ensure effective debt recovery and good customer outcomes.
* Liaise with colleagues across Finance and Adult Care Services to achieve timely and appropriate resolutions.
Essential Qualifications
* Experience working in a financial team.
* Strong communication skills, both verbal and written, and ability to establish strong relationships.
* Self‑motivated and able to work in a fast‑paced environment.
* Ability to work both as part of a team and independently.
* Ability to influence and negotiate.
* Ability to communicate effectively with a variety of stakeholders.
* Experience in any kind of credit control.
* Competent with Microsoft applications such as Excel, Word and Outlook.
* Accurate and timely record keeping.
* Understanding of financial processes and account reconciliations (not essential).
* Good time and diary management skills.
* Good interpersonal skills and willingness to challenge and contribute to service improvement and increased efficiency.
Desirable Qualifications
* Excellent communication and interpersonal skills.
* Outstanding organisational skills.
* Knowledge of SAP and other systems.
* Team player who is confident in producing the required results.
Equality and Diversity
We are a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post. We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation; sponsorship is not available for this role.
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