Please note, you must have Management experience, or extensive Supervisory experience in a Hospitality, Leisure or Retail environment to be suitable to apply for this post.
Playzone is part of a growing group of Soft Play Centres based around the UK. Established over 20 years ago as a Children's Soft Play Centre, Playzone has grown to provide a wide range of offerings to our customers in addition to Daytime Play, including Adult Nights and Private Hires.
We want to be the leading UK Soft Play group for offering such a wide range of events. To be a part of this successful company, and help us to achieve this aim, you will have the desire to exceed our goals while identifying new areas of growth as part of our day-to-day operations.
Managing the Site team, you will focus on driving customer service excellence, maintaining exemplary standards of cleanliness and hygiene, increasing event sales and maximising site profitability. You will continue to exceed your site's KPIs and maintain the company standards while following company guidelines and procedures. Most importantly you will represent Playzone in the most professional manner.
Customer Service
* Maintain customer retention by providing first class service.
* Deal with enquiries and complaints, and resolving the issue/request in line with Head office requirements.
* Drive consistency within your internal teams to achieve the highest service levels.
Sales
* Ensure that targets are achieved and, where possible, exceeded.
* Analyse weekly reports to assist you in making key decisions.
* Engage and motivate customers into making purchases on site.
* Manage and monitor staffing levels to maximise profitability.
Standards of Cleanliness and Hygiene
* Ensure that daily/weekly/monthly requirements are applied to your site and maintain high cleanliness standards at all times.
* Making sure that all new products are visible and in the correct locations.
Training & Development
* Develop existing team members and encourage progression within the company.
* Hold regular training meetings on site, making sure the team around you are able to maintain the high standards required.
* Keep track of internal progression, ensuring all personnel complete the relevant training.
Skills, Experience & Knowledge Needed
* Retail or Catering Management experience would be advantageous.
* Excellent Time Management skills.
* Strong verbal and written communication skills.
* IT skills- Microsoft Outlook, Word and Excel.
We recognise our employees hard work, and in turn, we offer them the following benefits:
* Staff Discount on certain booking types
* Free on site parking
* Reduced cost staff meals
* Staff discount on certain other foods and beverages
* Personal development opportunities to learn and develop at work.
Site Management operate on a 'two days on, two days off' rota system, that includes weekends, school holidays and some evenings. You will need to have full flexibility to accommodate this.
Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion.
Applications that meet the skills criteria will be contacted for a 1st stage zoom. Shortlisted candidates will then be invited to interview with the hiring team.
Thank you again for your time.
Job Types: Permanent, Full-time
Pay: £27,000.00-£31,000.00 per year, paid via an hourly rate up to £16
Job Types: Full-time, Permanent
Pay: £27,000.00-£31,000.00 per year
Benefits:
* Company events
* Company pension
* Discounted or free food
* Employee discount
* Free parking
* On-site parking
Experience:
* Management: 1 year (preferred)
* Hospitality: 1 year (preferred)
* Food service: 1 year (preferred)
Licence/Certification:
* Personal Licence (preferred)
* Driving Licence (required)
Work Location: In person