Deployment coordinator

Job Description:
Deployment Coordinator - 38.6hours
Shift Pattern: 4 on 4 off, 07:30am to 19:30pm & 19:30pm to 07:30am.
Annual Remuneration : £12.89 per hour for days, £13.89 per hour for nights and weekends.
Purpose:
To receive bookings and to co-ordinate the safe transportation of service users by a national team of Mental Health Transport Assistants. Provide logistical support to Mental Health Transport Assistants and both internal and external stakeholders in a professional and efficient manner, utilising resources available to maintain consistency and compliance with current legislation, policies and values.
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Reporting: To the Duty Control Operations Manager
Roles & Responsibilities:
To answer and effectively respond to incoming telephone calls and emails in a
timely and professional manner.
To despatch crews to bookings with due consideration to patient care, risk
assessments in a cost effective manner, efficiently utilising resourcesfrom across the business as required.
To maintain proficiency in the evolving use of IT systems, including command
and control systems and mapping software.
To accurately record all information provided by Clients when taking
bookings, and ensuring that all required data is received to support theMHTA team in ensuring a safe and compliant service provision.
To accurately record operational data, fully populate data management systems
and assist in the accurate recording of metrics for Handover and ControlRoom reporting as required.
To ensure that all complaints and compliments received are handled professionally, and escalated as appropriate.
To support the creation and effective implementation of crew rotas, through
accurate recording of absences and other relevant information with due consideration to individual and business needs
Ensure Company Standard Operating Procedures and Policies are followed to support with the collection, transport and handover of patients.
Ensure the services regulatory obligations, policies and procedures are adhered
to at all times, reporting any day to day issues to the relevant Communications and Deployment Team Leader.
To ensure accurate reporting and investigation of all relevant Incidents within CQC/IMF framework.
To ensure that statutory regulations and applicable legislation are
implemented and adhered to at all times, and recorded/escalated as appropriate. This will include but not limited to Working Time Directive, Accident Reporting, and accurate reporting of facts concerning accidents or incidents to control and hospital personnel in accordance with Secure Care UK Guidelines and the Company Incident Policy.
To support in the induction and training of new Communications and Deployment
Co-ordinators, facilitating their learning of best practice and providing constructive insights gained through experience.
To ensure that downtime duties, including audits are being performed and lead
by example to demonstrate the highest standards when undertaking and operational duties.
In exceptional circumstances (after appropriate training), to work as a crew
member to provide a professional and caring service for all patients whilst in the care of Secure Care UK, ensuring that at all times patient safety remains paramount and that safe systems of work are adhered to.
To take part in staff development programmes, regular supervisions and annual
performance development reviews and/or undertake further training if and when required
Champion Secure Care UK's standards, values, polices and procedures, promoting
effective stakeholder relationships between the Logistics team, MHTA crews, Management and Senior Management.
To work to the values of the organisation and display high standards of integrity
and professionalism towards clients and colleagues, and to act at all times in a manner consistent with legislation, policy and procedures in respect of Equality and Diversity.
To continuously develop and update own knowledge and skills within the job
role and contribute to setting own work objectives, ensure up to date with company policies, procedures and staff handbook and working collaboratively towards the success of the Company.
To promptly undertake any other duties or reasonable Senior Management
request relevant to the post as may be assigned from time to time.
Key Requirements
Maintain Enhanced DBS
Ability to remain calm under pressure
Ability to work as part of a team
Ability to problem-solve efficiently
Good IT skills
Excellent written and verbal communication skills
Please note: Due to the nature of the business and client requirements, we reserve the rights to change the working times with a reasonable notice.
Full Training is provided: We are fully committed to the Restraint Reduction Network (RRN) & operate under the BILD accreditation.
We are exempt from the Rehabilitation Offenders Act 1974.
Please note that we DO NOT provide SPONSORSHIPS.
If youre passionate about making a difference and supporting people through challenging times, wed love to hear from you.
Apply today and start a meaningful career with Secure Care UK.
Work Location: In person

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