RESPONSIBILITIES
Overseeing the delivery of high-quality care and support services for individuals receiving care and support in their own homes. This position ensures that service users receive person-centred, strength based, safe and effective care and support that enables them to attain their goals of remaining independent in their own homes whilst complying with regulatory and organisational standards.
Key Responsibilities
Service Coordination
* Provide the link between the team and the services users/families/support networks.
* Plan, coordinate and oversee the daily operations of domiciliary care services.
* Ensure all service users receive care tailored to their individual needs, preferences and goals.
* Match service users with suitable care staff based on skills and compatibility.
* Utilise and manage the Electronic Care Management System to its full capacity to benefit the services users/the team and the organisation as a whole.
* To lead and direct others to provide person-centered care and support to adults with a varying degree of needs including those with Learning Disabilities/Mental Health Challenges to promote independence/reablement/enablement/personal fulfillment.
* To build a solid foundation of information and understanding of the companys services and abilities.
* To have a flexible approach allowing for a 360 degree view of the role, the ability to wear many hats is required.
* Dedication to excellence in care and support delivery.
* To build teams that work in partnership to make a difference.
* To be part of the 24hr On-Call Rota to ensure 24/7 support to the team and service users.
* Effective problem solver to ensure we meet / exceed expectations.
Care Planning & Delivery
* Develop, implement and review individualised Care and Support plans in conjunction with the Trusted Assessors/Key Workers.
* Conduct risk assessments and ensure all safeguarding measures are in place.
* Work collaboratively with multidisciplinary teams and external agencies.
Compliance & Quality Assurance
* Ensure compliance with CQC (Care Quality Commission) regulations and industry best practices.
* Conduct regular audits and quality checks to maintain high service standards.
* Investigate and resolve complaints or concerns promptly and professionally.
* Provide the link between the services users and the senior management team to ensure they are fully informed
Staff Supervision & Development
* Support the recruitment, induction and training of care and support staff.
* Supervise, mentor and appraise team members to enhance their professional development.
* Monitor staff performance and adherence to care and support plans and policies.
Administrative Duties
* Maintain accurate records, including care logs, risk assessments, and incident reports.
* Ensure timely reporting of all relevant information to management.
* Support the scheduling and rostering of staff to meet service demands.
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