Job Description
Reporting to the Companion Animal Technical Lead, with a close working relationship with the Regional Sales and Technical Product Support Team, this hybrid role is responsible for providing specialist veterinary expertise on all aspects of the Company’s companion animal products both in the field and to customers contacting the Technical Product Support Team.
This role is based in the field but will require a significant amount of time to be spent off territory – including but not limited to attendance at sales meetings, Head Office and other activities.
In this role, you will work closely with the Regional Sales Managers (RSM) and Technical Lead to develop and maintain the sales team's technical knowledge. You will deliver comprehensive in-house technical training, actively engage in account planning, provide technical support to the sales team, manage technical product support, cultivate relationships with key opinion leaders and other key customers, and provide technical input for assigned brands. Additionally, you will represent the company at industry meetings and events, ensuring compliance with industry regulations and promoting the company brand.
Responsibilities:
* Collaborate with RSMs and Technical Lead to develop and maintain the sales team's technical knowledge
* Identify ongoing technical training needs of the sales team and deliver comprehensive in-house technical training
* Actively engage and drive account plans for the territory in collaboration with RSMs and Account Managers
* Support the sales/key accounts team by identifying and developing technical opportunities to add value to our offering and achieve sales targets
* Act as a key point of contact for complex technical queries, training, and support, providing relevant technical and marketing intelligence to head office teams
* Ensure compliance with regulatory codes and pharmacovigilance requirements, supporting the sales team in remaining compliant
* Be available to respond to any companion animal technical queries or complaints in a timely manner
* Manage technical enquiries forwarded from the TPS Team and ensure resolution
* Accurately enter all cases into the company customer relationship management system
Qualifications, Skills & Experience Required
* A UK-recognised veterinary degree and MRCVS
* Significant experience working within UK Companion Animal First Opinion Practice
* Ability to communicate technical training in a relevant, effective, and engaging format to varied audience members
* Outstanding communication skills - verbal and written – fluency in English a requirement
* Persuasive and able to successfully influence others
* Good time-management, project-management and organisational skills
* Ability to brief and manage the relationship with external stakeholders and influencers
* Ability to handle confidential issues
* Ability to operate and communicate effectively at various levels, both within and outside of the Company
* Energetic and resourceful with the ability to initiate and manage change
* Willingness to attend evening and weekend meetings, with occasional overnight stays away from home
* An interest in horses is desirable
* The candidate should be ideally located in the Midlands area within easy access ofmotorway networks
Current Employees apply HERE
Current Contingent Workers apply HERE
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Project Temps (Fixed Term)
Relocation:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements:
Not Applicable
Shift:
Valid Driving License:
Hazardous Material(s):
Job Posting End Date:
05/16/2025
*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Requisition ID:R347266
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