Customer Account Manager
Bromsgrove - full time office based, no hybrid working
£28,000 per annum
Are you a relationship-focused Account Manager who thrives on delivering exceptional service and growing existing client partnerships? We're recruiting for an exciting opportunity to join a dynamic and growing business, where you'll play a key role in managing and developing established B2B accounts.
As a Customer Account Manager, you'll be responsible for nurturing and expanding relationships within an existing customer base. Acting as the main point of contact, you'll ensure clients receive a seamless, high-quality experience while identifying opportunities to strengthen and grow each account.
Key Responsibilities
Account Management & Client Relationships
* Manage and develop a portfolio of existing B2B accounts
* Build strong, long-term relationships with key decision-makers
* Act as the primary point of contact for all client needs and queries
* Conduct regular account reviews to ensure satisfaction and identify growth opportunities
Customer Experience & Operations
* Oversee the full customer journey, ensuring a smooth and efficient experience
* Ensure accurate and timely handling of orders, returns, and queries
* Work closely with internal teams to ensure client expectations are met
* Monitor service levels and continuously look for ways to enhance the customer experience
* Respond promptly to customer enquiries via email and internal systems
* Maintain clear and consistent communication with both clients and internal stakeholders
* Collaborate with cross-functional teams to deliver the best possible outcomes for customers
Qualifications
* At least 3 years' experience in customer services, account management or a similar client-facing role
* Strong relationship-building and communication skills
* A proactive, solutions-focused approach
* Ability to manage multiple accounts and priorities effectively
* Comfortable working collaboratively across different teams
Benefits & Why Apply?
* Opportunity to focus on building and growing existing client relationships
* Join a supportive and collaborative team environment
* Play a key role in delivering an outstanding customer experience
* There is no cold calling its all existing customers so no commission on this role but if you are a relationship builder this role will be just for you.
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