Benefits: Annual Leave, Casual dress code, On-site parking, Career development support
Location: Aylesbury, Buckinghamshire (HP21)
Job type: Permanent
Reporting to: Service Manager and Management Team
About The Company
Founded in 2012, Living Horizon is a specialist support organisation based in Buckinghamshire. We provide high quality supported living in a community setting for vulnerable adults with serious mental health support needs; they may also have a forensic background, a dual-diagnosis such as learning disabilities, challenging behaviour, acquired brain injuries, and other complex needs. Our experienced and knowledgeable team is available 24/7 to ensure excellence in care. Our goal is to maximise support and long-term success for service users, local authorities, and our team.
Who are we looking for?
We have a great working culture in our teams. We encourage those who are a part of it to take pride in their work, operating to a best practice standard at all times, and supporting team members to achieve it together. You will need to be disciplined in following process and procedures; whilst remaining practical and thoughtful in your application of these on a day-to-day basis for the best outcomes for residents and staff. The more consistently we all work, the better we can support our residents’ comfort, and each other to achieve excellence. Your drive to support those in need will be key in this role; as our residents have challenging mental health conditions which require our staff to lead with encouragement, patience and compassion for the best outcomes for all.
Your role is to adopt a person-centred approach, which fosters self-awareness, personal growth and gives each resident the strongest voice with regards to decision-making and lifestyle choices. You will be expected to provide support in accordance with current best practice, according to policy and procedures, agreed standards, legislative requirements and relevant regulations under the direction of management.
In the role of House Leader, you will be leading by example for your team of Support Staff. You will be responsible for supervising care workers on and off duty to ensure that the home is run efficiently and to standard, whilst most importantly ensuring our residents’ care needs are met in the best way possible. Professionalism is paramount, as you’ll be the main representative for Living Horizon at your location – often meeting with Local Authority contacts, social care coordinators and other professionals on behalf of our residents.
You’ll need to be well organised and a motivating leader. This role will require you to lead on organising, and ensuring all necessary tasks are complete for the house e.g. daily cleaning, resident support, maintenance arrangements. As part of the on-duty team, you will also be responsible for undertaking and completing daily tasks alongside the support team. Your role includes the management of support staff and operational efficiency for ongoing resident satisfaction. You’ll be working closely with the service manager and management team to ensure any strategic needs are met e.g. regular updates and audits, changes to reflect policy updates, and onboarding new staff and residents. Living Horizon aims to maintain high standards for our staff and residents, and is committed to supporting staff to adhere to this through training, development and potential career growth opportunities.
Skills you will need
* Care/ Supported Living experience
* Experience in supervising staff
* Organisational skills
* IT savviness (we use multiple online systems and email)
* Ability to manage multiple important priorities
* Good communication skills to use with residents, staff, management and local authorities/ other relevant professionals
Main Duties
* Support and maintain a culture of performance and excellence in all your work, with a cost-conscious and best practice mindset.
* Encourage a model of independence and rehabilitation for residents.
* Ensure our resident’s rights are protected. Part of your responsibility is to safeguard the residents from potential abuse. Any concerns should be reported immediately to the local Adult Safeguarding Team and notified to the registered manager.
* Responsibility for writing care plans and carrying out risk assessments for new residents, and all other relevant information on a regular basis; ensuring any updates and changes are recorded and distributed to staff.
* Ensure our digital system (MCM app) is checked and completed every hour with resident updates. Should an incident arise, there must be regular and thorough notes using the correct icon demonstrating resolution.
* A thorough handover for night Support Workers needs to be provided with a list of any delegated tasks by the end of your shift.
* Share regular updates – anything from positive news to things other staff should be aware of. This helps maintain consistency for a seamless support service to our residents.
* Demonstrate responsibility in investigating significant events that may have occurred, and apply your experience to resolve or improve issues; seeking management support as needed.
* Participate in the maintenance of Living Horizon supported living units, including ensuring there is sufficient cleaning equipment in the house.
* Work in collaboration with health professionals in order to maximise opportunities for our residents’ therapeutic support.
* Be a point of contact for any meetings at the house during your hours and record any actions and outcomes.
* Be present for any emergencies and ensure all incidents are clearly handed over to relevant parties and appropriately escalated; including tasks and actions that need to be completed.
* You must ensure that you read all emails sent regarding information received from those within Living Horizon before your next shift.
* You will ensure that you follow all directions provided from the Management Team via email and apply any information received to your next working shift if required.
* You will complete all set tasks assigned to you via email to the best of your ability and if unable to do so you will inform the appropriate person.
* You must reply to all emails that are directed solely to you, as well as all emails that you are asked to respond to.
* Participate in the implementation of all Living Horizon policies, standards by legislation and procedures through tasks set to you by the Management Team.
* Minimise legal risks by completing all tasks to the standard required as per our policies and procedures; and thinking logically about scenarios you find yourself in day to day.
* Treat all information about clients with utmost confidentiality, as outlined in our policies and your contract.
* Ensure you participate and attend all Team Meetings and training that have been arranged.
* Your Progress Meetings (Appraisals, Supervisions etc) are mandatory attendance and if for any reason you need to reschedule you are required to give your Line Manager a minimum of 3 hours notice
* If you are for any reason unable to come in for your shift you are required to call your Line Manager with a minimum of 4 hours notice. Under no circumstances can you inform your Line Manager via text message or email as a phone call will be the only means of notification accepted.
* Ensure annual leave is requested via PeopleHR with a month’s notice unless exceptional circumstances. For any queries regarding any leave please contact your Line Manager.
* If running late for your shift, ensure you call the Manager immediately.
* If you have any welfare concerns that may affect your working standards you have a responsibility to inform your Line Manager. There can then be appropriate support put in place to support you through any difficulties you may be facing.
* Support an open, positive and inclusive working culture by developing good working relationships with colleagues.
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