Job Information
Job Number: BU03986
School/Department: International Education Centre
Grade: 4
Salary: £24,334 - £26,338 p.a. (Grade 4)
Contract Duration: 2 years
Responsible to: International Marketing and Conversion Officer
Closing Date: 01-05-2026
Purpose of the Job
The purpose of this role is to support a range of activities and initiatives to meet student recruitment targets in line with the University’s Student Recruitment Strategy. Working within a busy international student recruitment, marketing and conversion environment, the successful candidate will assist in the coordination and delivery of first‑class customer service to support the international student journey.
Key duties include implementing conversion activities such as email communication campaigns to enquirers and applicants, supporting the set up and running of online events for a range of audiences across international marketing, and providing high‑quality first point of contact for prospective students, applicants and other stakeholders.
Main Duties and Responsibilities
* Respond to enquiries from prospective students, applicants, parents, advisors and other stakeholders via email, phone, live chat, digital engagement platforms and in person.
* Record and track enquiries within the enquiry management system, ensuring records are accurate and up to date. Triage and respond to enquiries appropriately, escalating complex or specialist queries to relevant colleagues or teams.
* Assist the International Marketing & Conversion Officer in producing high‑quality, inspirational written communications for international student audiences in line with brand guidelines and the conversion communications plan.
* Assist in setting up, promoting and running conversion events (online and, where appropriate, in person) to support the wider recruitment strategy.
* Liaise with International Recruitment and wider academic and professional service colleagues to maintain positive relationships and engagement with conversion and recruitment activity.
* Assist with the set up and running of call centre activities and liaise with student ambassadors to call offer holders to aid conversion.
* Assist with ongoing website updates and implement web changes in line with business needs.
* Book and manage staff travel in line with company policies and schedules.
* Assist with the running and administration of international social media groups as appropriate.
* Coordinate freight services and oversee timely dispatch of materials to overseas teams when needed.
* Participate in Open Days, Recruitment Events, HE Fairs and similar duties as required.
* Maintain confidentiality and comply with data protection (GDPR) when handling personal data.
* Take on additional responsibilities as directed by line manager.
Other Duties and Responsibilities
* Participate in performance review and developmental activities.
* Comply with the University’s equal opportunities policies, Dignity at Work, Study Policy and Welsh Language Scheme.
* Exercise a duty of care in relation to health, safety and wellbeing, ensuring a safe working environment and compliance with health and safety policies, procedures and risk assessments.
* Adhere to relevant legal and financial policies and maintain awareness of legal responsibilities of the post.
Person Specification
Qualifications/Training
Essential
* Minimum of 5 GCSEs at grades A* - C (including English, Welsh and Maths) or NVQ level 2 in a relevant subject area.
Desirable
* NVQ level 3 in a relevant subject area.
* ECDL Certificate.
Experience, Knowledge and Skills
Essential
* Experience in a busy customer service or administrative role.
* Knowledge and understanding of good customer service principles.
* Strong communication skills in English (written and oral), with ability to deliver information clearly and professionally and a keen eye for detail.
* Good organisational and time‑management skills.
* Attention to detail and accuracy in handling information.
* Strong IT skills, including use of email, databases, Microsoft Office and customer service/enquiry management systems.
* Knowledge of GDPR/data protection, confidentiality and data handling.
* Friendly, approachable, with a customer‑first mindset.
* Confident, professional, and friendly manner, representing the University positively as the first point of contact and embodying its values.
* Ability to remain calm under pressure and deal with high enquiry volumes.
* Flexibility to work required hours, including evening and weekend work.
Desirable
* Experience of working in higher education or another student‑facing role.
* Familiarity with enquiry management and call management systems or CRM software.
* Ability to communicate in Welsh desirable; opportunities for learning available.
General Information
The University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We aim to attract, develop and retain a diverse workforce from a wide range of backgrounds.
We comply with the Welsh Language Standards, promote the use of Welsh, and are a Disability Confident employer.
All offers are subject to proof of eligibility to work in the UK and satisfactory references.
We have a legal responsibility to ensure that you have the right to work in the UK. If you are not already entitled, we will discuss visa options with you following a successful application. More information on visa routes can be found at https://www.gov.uk/browse/visas-immigration/work-visas.
Candidates on the University’s Redeployment Register with a reasonable skills match will be given prior consideration.
Applications for this position will be accepted via our online recruitment website (jobs.bangor.ac.uk). In case of disability-related access issues, paper application forms are available by telephone 01248 382646.
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