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IT Support Technician – UK
Our client is an entertainment platform that owns and operates over 100 major music festivals in the UK, Europe and Australia. They are looking to hire an IT Support Technician to work within the UK division of the business. This role offers a self-starting candidate the ability to support a dynamic and fast-growing business, with future opportunities for personal development and career growth within the group.
The IT Support Technician will report to the Director of Information Technology and will support users both at the global head office in Central London and at operating businesses across the UK. The role will ensure users benefit from high standards of service, information security, system availability and change management.
Our current core tech stack includes MS365 + Azure AD, box.com, Airtable, Zoom (+ Zoom Phone), Slack and Salesforce. We support user access to Google Workspace and various other business tools. Prior experience administering Azure Active Directory tenancies is valuable, with exposure to deployment and maintenance of security tools such as endpoint management and anti-virus.
We support both Windows and Mac devices; users access services on corporate machines and BYOD. We are 100% cloud native with no on-premises systems.
Specific Tasks Will Include
* First line support for users both in person and via support channels. Resolve or escalate issues
* Hardware setup and configuration, patching and upgrades
* Support audio-visual / conference room equipment and printers
* Monitoring and maintaining local networking equipment such as access points, firewalls, etc.
* Maintenance and upkeep of backup infrastructure, including laptops and relevant servers and other designated cloud backup locations
* Provide timely reports to senior management on progress of tasks and ongoing activities
* Configuration and monitoring of core systems
* Administration for IT processes such as: troubleshooting support tickets, equipment inventories, hardware purchases, repairs and disposals
* Joiner-Mover-Leaver process
* Managing license counts
* Assisting with change projects such as data migration, office reconfiguration and platform or service changes
Personal Attributes
* Detail-oriented with precision in task execution
* Ability to prioritise conflicting workflows
* Team player with ability to communicate effectively with non-technical users and senior management
* Excellent presentation and time management
Experience
* 3 years experience in an equivalent setting
* Microsoft Office 2019+ support essential
* Mac (iOS) support exposure desirable
* Exposure to endpoint device management systems desirable; Azure support essential
* Good documentation and analytical skills with a focus on end-user satisfaction
* Evidence of commitment to training and knowledge development
The client is based in Central London with some attendance at operating offices elsewhere in London and across the UK. The salary is in the range £30K - £35K. Please send your CV in Word format along with your salary expectations and availability.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Human Resources Services
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